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NEW: Product Feedback sessions - your chance to speak directly with our Product Team!

  • 13 December 2021
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NEW: Product Feedback sessions - your chance to speak directly with our Product Team!
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  • Personio UX Researcher
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Dear Community,

we are very happy that our Ideation area has started so well and that so many of you are sharing your ideas with the whole community and especially with our Product Team.

Writing down ideas is great, but sometimes it can be challenging to find the right words. Have you ever wanted to talk directly to someone who is developing our product?

Here comes the good news - we are introducing you to our Product Feedback Sessions today! 

 

What is a Product Feedback session?

Sometimes called a Customer Empathy session, it's a call with a member of our product team where they will ask you questions about your day-to-day work and use of Personio. Our Product Team sets up these sessions to learn more about your experiences so they can keep users like you top-of-mind. This is one way Personio maintains its customer centricity. Please see the answer to “What can I expect?” below for more information.

 

How are they different from a customer service call?

If you need immediate help or have questions about other parts of Personio, please submit your question in the community. If you do not use our recruiting product yet then please contact the sales team (+44 208 138 9607) and they will be happy to help you.

In Product Feedback sessions, you will have the opportunity to share your thoughts and experiences around a particular recruiting product area. Along with your submissions in the Ideation Area, these sessions will be used to help the team plan for and design any updates or new features. However, the team will not be able to create or offer any customized solutions. 

 

What can I expect?

Sessions are typically conducted over Zoom (phone calls can also be accommodated) and last from 30-60 minutes, depending on availability of the product manager or designer. They begin with some introductory questions about your work, followed by questions about your experience with a particular area of the product, and conclude with the opportunity for you to ask questions. There is no need for you to prepare anything in advance. Simply join the call and answer the questions from the product person. 

 

What if I want to share feedback about other Personio experiences not related to the recruiting product? 

As a pilot, we are starting with the recruiting team before we roll this out to other teams. Therefore, for now the focus of these sessions will be kept to just the recruiting product. 

 

How do I know which team to chat with?

 

Recruiting product areas:


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If your area of interest is in…

  1. Hiring plans, career pages, managing positions, and sourcing candidates,
    speak with Julia (English).
     

  2. Posting and advertising positions on job boards,
    speak with Sandra (English or German)
     

  3. Setting up interviews and evaluating candidates,
    speak with Fabian or Vineet (English or German).
     

  4. Receiving applications, messaging candidates, and disqualifying or making offers, speak with Tommy (English, French or Spanish)
     

  5. Integrations
    speak with Ramona (English or German) 
     

  6. Analytics, and reporting
    speak with Fabian (English or German).

 

If you would like to talk about more than one area, please feel free to sign up for as many sessions as you’d like!  

If you would like to stay up-to-date about future testing opportunities (Beta Tests, prototypes, surveys, interviews, etc.) about any part of Personio, check out our Product Testing Area and hit “Subscribe”!

 

What if I need to reschedule or cancel the session?

You should be able to do so from the confirmation email you will receive from Calendly. We greatly appreciate being notified in advance of any changes to your availability. Thank you for your cooperation!

 

Got any feedback about Recruiting that you would like to give directly to our Product Team? We are looking forward to talk to you! So go ahead and book a call through the blue box above.

All the best,
Erika & the Recruiting Product Team
 


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