Why are the new Reports/Analytics so slow to refresh? Where is the Manual Force Refresh?

It’s also hugely frustrating as when indiviuals update their data fields we want to be able to refresh and export the report or share the report with the updates visible….

It just makes Personio look bad as we have to say we are waiting on Personio to update...

Dear ​@JHBEM 

Thank you so much for raising this concern and sharing your experience—it’s valuable feedback for us!

Currently, the manual "Force Refresh" button that was available in older reports isn’t present in the new Reports/Analytics experience. The Product team is aware of how useful this feature was and is actively considering its return for next year. In the meantime, we’re also investing in improving our data infrastructure so that report refreshes are almost real-time.

At present, data in new reports should update within 1–2 hours at most.

If you’re seeing delays longer than this (such as 24–48 hours), that’s definitely not expected.

If possible, could you share some specific details (report type, data fields, timestamps, etc.)? This will help us flag the issue directly with our technical team for investigation. I think in this case it is best to open a Support Ticket as a Customer Service agent will be able to look into your account.

We know how important it is for you to share the most up-to-date information with your colleagues and leadership, and we’re committed to making this process as smooth as possible. Thank you for your patience and for helping us improve Personio!

Best,
Daniele

I have raised a support ticket thanks ​@Daniele I hope you are well.

To be honest 1-2hrs is also too longer.
We are working in Real-time.

So if this can’t be secured automatically we do need the manual option back asap.

Not really clear why the button would be removed - as its definitely a retrograde step rather than an upgrade to lose it.