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Hello community 👋

we had an issue with a vacation requests from one of our employees. Our process is that an employee creates the vacation entry and the vacation then is approved by HR and created in the absence overview.

For this colleague we followed exactly this steps and approved the request, from which the entry in the absence calendar has been created. Now after some time (roughly a month) after approving the vacation is coming closer, but the entry disappeared and it looks like there never have been a vacation requested or approved for this time frame.

Does anyone already had a similar problem? And any idea where the issue could be?

 

Thank you for the help. :)

Hi @Fabuel,

Welcome to the Personio Community, we are thrilled to see you here :confetti_ball: :partying_face:.

The Community is here to support you with any topic and inquiry. Nevertheless, this topic you published requires to check specific data on your account, our Support team is the correct point of contact. My colleagues from the Support team will be able to log in into your account, check the settings together with you, and also verify if the topic might involve a system error.

You can contact them via Find Answers. Be aware that only Account Owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here.

Please let me know if there is anything else I can support you with! 😃

I wish you a lovely afternoon! 🙌🏼

Best,

Zulema

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