Support Area

After authenticating with Azure AD using oAuth, the next step should be automatic connection using SSO. Personio automatically performs the authentication without having to click the button "Login with oAuth"

Hello, We’ve been using Personio for recruiting for almost two years, and until recently everything worked well.However, for about two months now, we’ve been experiencing issues with email communication. Specifically, we noticed that responses from candidates are not appearing in Personio. Candidates receive our emails and reply to them, but their replies are never visible in the system.In addition, for approximately the past two weeks, we’ve also been facing problems with sending emails. This affects both application confirmation emails and rejection emails.This situation makes our recruiting process very challenging and negatively impacts our employer brand. At the moment, we don’t know how many candidates have replied to our messages without us receiving them, which can give the impression that we are ignoring them—while in reality, we are simply unaware of their responses.Has anyone experienced similar issues or found a solution?

Hi there. Is there a way of adding a document to an employees profile and be able to keep it live - i.e be able to edit it? We have an absence record which currently I need to update outside of Personio and keep reuploading. Thanks

Is it possible to post a position for internal candidates only?

Dear Community, I was wondering if others face the same dilemma, and could let me know how you deal with it:Let’s say an employee has an entitlement of 15 paid vacation days in a calendar month, and before they leave the company (at the end of June, in this specific case), they only take 12 days, hence 3 are left at the end of employment, which they request to be paid out, so they can’t make use of it at a next employer, but receive compensation for it. How do you treat these 3 days?Booking them just for the sake of having their balance at 0 feels incorrect and creates a reporting/attendance issue. Manually adjusting their entitlement down to 12 also feels incorrect, because, after all, they either got time off or a payment for 15 days, to which they were all entitled. Leaving these 3 days to just generally expire with our carryover policy is also incorrect, as they do not have anything left after the end of their employment. However, if I leave the days

Hi Personio Community,We are currently exploring options for configuring remote absence approvals in Personio and would appreciate your insights.Is it possible to set up a workflow where one single remote working day is automatically approved, while multiple remote working days in a row require approval from both the manager and the People Team?Has anyone implemented a similar process or found a suitable workaround within Personio?Thank you in advance for your support!

Buenos días: Cuando apruebo las horas desde la bandeja de entrar no aparece correcto en su registro horario pero no se por que, ya que algunos empleados si me aparece correctamente pero otros no.

Does anyone use the native slack integration? if so please can you share a screenshot/example of how the notification looks when sent to a public channel making them aware of a new joiner? ThanksLisa 

In ireland - when employee has been out sick and on their first day back to work - a return to work is carried out and this essentially a :  The main purpose of a RTW form is to essentially capture the following: reason for absence, period of absence, nature of illness (if provided by employee) – depending on what details employees divulge, it may necessitate a referral to occupational health,   are they fit to RTW, do they need any supports/reasonable accommodations to be put in place to support their RTW. sharing information/reminding employees of policy and procedure/social welfare/provision of sick notes/updates in work etc.   Is there away to automate this on Personio or can this be done through survey? 

Hi, I am interested to hear from those that have Personio integrated with Slack & Jira. Slack - we are wanting notifications to go to personal slack channels not just public ones, guessing will need a 3rd party tool to support this? anyone used a workaround that’s been successful? Jira - anyone have this integrated via a workaround rather than a 3rd party tool? Many thanks Lisa 

Is there any option to update the created Personio templates via API? I would like to automate the update process which has to be done currently manual via UI.

I’m building an annual development planning cycle in Personio and have already created a Development Plan form. The goal here is focused on employee growth, skills development, and learning priorities — not performance evaluation.From what I can see, the only way to roll this out in Personio is through the Performance module as part of a Performance Review Cycle. Is that actually the intended approach, or is there a cleaner / more suitable way to run annual development plans separately from performance reviews?We recently ran a pilot, and participants found it confusing because they were effectively being asked to complete what looked like a performance review cycle, even though the focus was development planning rather than performance evaluation.

Dear team, I currently face a situation regarding an employee and his profiles. Here is the situation:X is employed by one of our companies and therefore has a profile in our system.In addition to their main job, X is starting a part-time role (10 hours a week) at another of our companies. I therefore need to create a second profile for this employee. However, I am unable to duplicate their profile or create a new one for this new role.Is there a solution that would allow me to have two different profiles for two different jobs for the same person? We’ve already had this situation with another of our employees, so I’m sure it’s possible to repeat the process, but I’m wondering if I have the necessary access or permissions.Thank you in advance for your reply and your help. Best regards,

Hi, Has anybody recently set up the market place integration between Personio and Culture Amp?We are having trouble with the Supervisor attribute not pulling through as it should. Happy to hear any recent experience on getting this to work.BR,Kaisa

Good morning,When uploading a new document template, a window of options appears for you to set up the name, category and language of the file. I’d like to know how to define a different language from the default options in this section (Dutch, Spanish, German, English, French, Italian). Thank you :) 

Hey you great people, 🌱 Which processes can be modeled as true workflows (with status logic)? How can reminders be designed as part of a status-based process rather than as isolated messages?The current use of workflows in Personio is – at least for us – primarily limited to reminder logic and manual follow-ups for individual processes. This creates several structural challenges in terms of transparency, automation, and scalability.In recurring processes - e.g., probation period reviews or document uploads such as enrollment certificates –, automated reminders (for probation period endings even three!) are sent to responsible stakeholders. However, tracking completion still requires manual effort (collecting all submitted tickets for passing their probation period via Jira ticketing system) or reporting. For example, in probation reminders we currently need to include a link to our ticketing system so that stakeholders kno

Hi, ich möchte dem Marketing die Individualisierung unseres Personio Start Bildschirmes einzeln vergeben. Dies ist leider nicht möglich und geht nur über die Admin-Fungktion: 

Hello hello!I was wondering if anyone has best practices to share about employees who are working part-time during parental leave in Germany (Teilzeit in Elternzeit). Currently, we do not reflect the parental leave absence in Personio in these cases, nor in Status, nor under Time Off. We technically treat the employee as if they were a regular part-time worker (adjust working hours in profile and work schedule under Attendance). Does everyone else do the same?What I’m thinking could be done: create a separate Time off type (and policy ofc) that measures the absence in hours and not days. Keep the employee as a full-time worker, and book X hours for every working day with said Time off type to reflect both the worked and absent time. The salary I would then have to pro-rate manually still. I’m not so sold on this idea, as it sounds like a lot of effort for nothing. Does anyone have other ways of reflecting this in an employee’s profile?Thanks in advance for any h

Hallo liebe Community,wir stecken gerade im Umzug von HRworks zu Personio und ich brauche mal eure Schwarmintelligenz (und vielleicht ein bisschen moralische Unterstützung).Ich versuche gerade, unsere historischen Anwesenheiten zu migrieren, stehe aber ehrlich gesagt etwas ratlos vor den Export-Dateien aus HRworks. Das Format scheint so gar nicht mit dem Import-Template von Personio zusammenzuspielen.Da wir viele Mitarbeitende haben, ist "Abtippen" keine Option. Daher meine Frage: Wie habt ihr das gemacht? Gab es einen bestimmten Trick beim Export aus HRworks, um die Daten "sauberer" zu bekommen? Habt ihr eine Formel oder ein Tool genutzt, um die HRworks-Daten in das Personio-Format zu übersetzen? Oder habt ihr am Ende nur die Salden übernommen und auf die detaillierten Einzelbuchungen verzichtet? Ich bin für jeden Tipp, Workaround oder auch nur einen Schubs in die richtige Richtung dankbar, da

Hello Personio Support,We have a question regarding the monthly payroll notification, specifically the message “Review payroll information for [month/year]”. Is it possible to customize or adapt this notification, for example by adding an additional note? More specifically:Can the content of this notification be customized? Is it possible to add or maintain a recurring note or checklist linked to this payroll reminder?Thank you for letting us know what is possible, or whether there are alternative options within Personio to achieve this.Kind regards,

Older Reports have a manual force refresh button.Where can I find this for the new Report style that Personio makes us use? It is so frustrating to build a new report, see there are some updates required - want to be able to share it with Manager/Leadership only to see that it takes upwards of 24/48hrs for the data to refresh!If I’m missing seeing the force refresh button please can someone let me know!As the top contributors to the community hoping one of you might have the answer to the benefit of the rest of us!​@HRJoy / ​@SabbuSchreiber / ​@Nathan Jolly / ​@People Person / ​@LegoMD / ​@SalC / ​@Vida ​

Hi!Are you from Finland using Personio? I would like to catch up on few topics.

Hi!How have you build your full performance year process in Personio?Do you use several cycles or just one?How have you combined goals setting and Personio cycles+templates information together?I’ve been planning to make one cycle with end of year discussion and career development discussion together. 

Hi Community! 👋I am trying to earn the Talent Attractor badge and have completed all the required sections:✅ Attract top talent✅ AI-enhanced HR: Craft recruiting content with AI✅ Transform HR practices for the modern workplaceHowever, I am stuck on Step 2 and tried participating in the job description discussion thread. I posted the activity however, when I visit the thread (The Art of Writing a Compelling Job Description), the reply function appears to be either locked or frozen as it is over a year old and no longer accepts new comments.Could anyone help me with the following:1. Is there an alternative active thread where I can complete this step?2. Could a moderator/admin please advise on how to proceed?Looking for a little guidance as I really enjoyed this course and am keen to complete the badge requirement 😊Thank you in advance!

Hi everyone,Quick question for the community.Is it possible to enable a notification to members of the hiring team when they are added to a job in Personio?Ideally, when someone is added to the hiring team (e.g. as Hiring Manager, Panel Member or another role), they would automatically receive a notification letting them know they’ve been added and directing them to the role.At the moment, it looks like hiring team members don’t receive any alert when they’re added, which means we need to notify people manually.Has anyone found a way to configure this through notifications, workflows, or automations in Personio? Or is this something that isn’t currently supported?Thanks in advance for any insights!Stephen