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An area for our customers: Ask your questions about our tool, help other users and exchange with them about Personio.

2082 Topics
J
Getting Started
Josefin BohlinGetting Started
asked in Time Off & Attendance
Overlapping absences without a notification

We have encountered an issues with overlapping absences in Personio, that employees are able to add multiple absence types (e.g. vacation and sick leave) for the same time period. This results in deducted vacation days even though the employee is sick and has registered sick leave. The system does not generate a notification of this happening. Has anybody else had the same issue and figured out an automation or any other workaround to stop this from happening or that you are atleast notified of it?

323
SabbuSchreiber
Helping Hand
G
Getting Started
GizBilGetting Started
asked in Integrations & Workflows
Personio/ DATEV

Hello, We are having an issue related to Personio/ DATEV Integration. We have a problem with our external payroll partner about the data not aligning between Personio and DATEV regarding employee information, pay raise updates, sick notes, personal numbers etc. Therefore, the partner sometimes needs to do the entries manually. Could we get assistance to understand the issue better? Another issue is related to Payslips that it cannot upload directly from DATEV to Employee profiles directly.  Thank you!  

20
G
Getting Started
fmason
Busy Bee
fmasonBusy Bee
asked in Salary & Payroll
Personio/Payfit integration is broken - anyone found a solution?

We integrated Personio with payfit (our existing payroll provider) early on in our Personio journey and indeed it was one of the reasons we went with Personio...this link seems to be broken and the two firms are so busy pointing fingers at the other that synching our data is a constant worry.Anyone else have this integration…..and is it still working or have you found a solution to the brokenness.It feels like manual payroll all over again whilst refereeing a rugby match…We need help…..​@Moe

359
Moe
Community Admin
Edda van der Ende
Communicator
Edda van der EndeCommunicator
asked in Other Topics
Personio app not working

Hi,Since the latest (?) update, my Personio app has not been working. It has been showing the following since the update where Inbox should’ve come visible in the app: Is there something I should do?Tagging ​@Moe as we have discussed this earlier.

93
Edda van der Ende
Communicator
K
Getting Started
KSOGetting Started
asked in Salary & Payroll
How do you prepare for the EU Pay Transparency Directive in Personio?

 Hi everyone,We are currently preparing for the upcoming EU Pay Transparency Directive and would like to hear how other companies are approaching this in Personio. How are you structuring and handling pay transparency in the system? Which data points / reports from Personio do you find most useful to support compliance (e.g. job categories, compensation elements, gender-related reporting)? For those of you operating as global companies with multiple legal entities – some within the EU and some outside – how are you dealing with these differences in practice? Any insights, best practices, or lessons learned would be highly appreciated!Thanks in advance 🙏Kirsten Sohnesen, FabricAir

152
K
Getting Started
V
Explorer
vesna_hrExplorer
asked in Performance & Development
Completed Review Cycle document not visible

Hi all, We have a Development Report 2025 Review Cycle set up. Its status is active, but the colleagues who filled it out this year cannot access it any more. The filled out form simply does not appear in Review Cycles section.They say everything was okay last week.Do you have any suggestions? Thank you, Vesna

153
V
Explorer
V
Explorer
vesna_hrExplorer
asked in Time Off & Attendance
Request absence directly from Slack

Hi all,  Up until recently we really liked the possibility to type /personio in any Slack conversation and a window to request an absence directly from there was amazing. Now I checked it and it doesn’t work. It says /personio is not a valid command. In Slack, all messages that start with the "/" character are interpreted as commands.Has anything changed from your side recently on this? Best regards, Vesna

194
V
Explorer
LegoMD
Communicator
LegoMDCommunicator
asked in Other Topics
Announcements widget

Hi Everyone, do you maybe know as of when we can use the Announcements widget? Thanks a lot for the update and bests,Diana

1407
Moe
Community Admin
J
Follower
jwilliams79Follower
posted in Personio Tips & Best Practices
Gender Pay Gap Reporting

Hi all, Ireland is required to comply with Gender Pay Gap Reporting guidelines this year and our team is beginning to outline a process for this ahead of time and would love your ideas on how to get started. Are you using Personio to help generate the data required by the EU? What helped most? What attributes did you need to implement to generate the data? How did you set your reports up to provide the best picture? Any and all guidance is much appreciated! 🙏🏼

608
C
Follower
O
Follower
Olena HadzhylovaFollower
asked in Employee Roles & Approvals
Time Off Approval

Hi Personio Community!I wonder if anyone else has the same issue with an approvals workflow.When I use Approvals classic builder and create a new employee filter, it glitches and doesn’t save filters correctly. The page doesn’t show fields to add the info or doesn’t save multiple filters.Testing this workflow doesn’t give the right results. Any ideas how to fix this will be much appreciated.    

234
SabbuSchreiber
Helping Hand
fmason
Busy Bee
fmasonBusy Bee
posted in Personio Tips & Best Practices
Has anyone cracked the data retention conundrum for candidates????

We are working to get to grips with the compliance around retention of our candidates for the correct timescales (we’ve gone with 365 days) and as ever this is a balance of keeping hold of talent.Has anyone cracked this in terms of hitting the countdown clock, asking to keep in touch, retaining for longer with consent blah blah???We are trying to update our applicant privacy policy, the process in Personio and our internal operating process around this and it is HARD. Is anyone out there getting this right without hours of data management?….. and are you willing to share your higher knowledge 🙏🏻I am more than happy to share documentation that i have with anyone 

191
Moe
Community Admin
D
Getting Started
Dani SGetting Started
asked in Recruiting
How to track candidates from LinkedIN, using job wrapping option

Dear allwe use job wrapping to get all our open positions visible on LinkedIn as well.Candidates who find our opening on LinkedIn are re-directed to our career page and can apply.I would like to see how many candidates “purely” apply via our career page, and how many find the position on LinkedIn and then apply. Is there a way to track it? Until now, all our tries have not worked.Thank you and kind regardsDaniela

161
S
Personio Product Manager
H
Explorer
help_neededExplorer
asked in Time Off & Attendance
Time off category not available for employees

Hi all, I'm having an issue with the time off policy which was properly created and assigned to people, and I, as an admin, can see it on employees’ profile pages (as assigned). However, employees reported that they cannot see 2 newly added categories in the Tim off widget.What could be the problem?Thank you :)

162
H
Explorer
B
Getting Started
BAWGetting Started
asked in Time Off & Attendance
one day remote working accrual policy

We intend to roll-out the time off module as of January 2026 however we struggle because in our company people are only allowed to work one day from home.The accrual policy for remote working in Personio only allows for a monthly contingent but not a weekly. Therefore, this does not work for us. People should be able to capture this one day without any approval. If needed, HR can approve additional days of remote working on an individual basis. Does anyone have an idea on a workaround? 

283
SabbuSchreiber
Helping Hand
D
Getting Started
devansh075Getting Started
asked in Integrations & Workflows
Recruitment Webhook Event

I am building an integration with Personio and have a webhook-related question regarding recruitment functionality. When an employer changes a candidate's stage for a specific job, there don't appear to be any webhooks available to capture this event. This limitation is preventing me from building the invitation flow I need. Is there any alternative way to achieve this functionality or capture these stage change events?

171
Christoph S.
Community Moderator
brittbosma
Follower
brittbosmaFollower
posted in Recruiting
Switch from Tellent ATS to Personio ATS

Dear Personio Community,We are currently considering a switch from Tellent (Recruitee) to Personio ATS and I was wondering if there's anyone here who had this experience and can potentially share these experiences and take-aways with me? Thanks in advance! :)

81
R
Community Moderator
V
Getting Started
Vincent HolthuizenGetting Started
asked in Recruiting
Can't send from an Custom mail adress

It doesn’t matter if I use Personio email service or Microsoft Integration.I don't get an email from de custom email adress, but from the “-lobs@m.personio.com” adress I already  deleted the custom mail adress and I switch from MS integration to Personio email service and reverse, but it doens’t help. The Custom email adresses are an user mailbox with an license.What can I do?

231
R
Community Moderator
M
Getting Started
MarinaSGetting Started
asked in Recruiting
Exclude Automated emails in Recruiting for specific scenarios

We have external recruiters who send their reccomended profiles via our personio application form and then select their name as the channel. As installed, an automated “thank you for your application” email goes out. I dont want automated emails going out if the channel is being selected as external recruiter as these people didnt apply but rather were reccomended to us. Also when I move a candidate from one job to another, the thank you email is being sent out again. How can I make sure that a profile only gets it the first time applying, but not when we move that profile to different job boards within our Personio

132
M
Getting Started
K
Getting Started
K.s.2501Getting Started
asked in Employee Data & Documents
Salary increase letters - placeholder

Hi everyone, I’m trying to use Personio to issue the all-staff annual pay rise letters, however, am having significant difficulty trying to figure out what the placeholder would be for the new salary within the letter template - could anyone help? 

364
Moe
Community Admin
Y
Follower
YHilalFollower
asked in Other Topics
Repeated Approval Notifications Despite Completed Actions

Dear Community,We are currently experiencing an issue where the same approval notifications are being received repeatedly, even though the requests have already been approved. These notifications continue to appear in both our Outlook inbox and the Personio inbox.For example, in the case of time tracking approvals, the request correctly appears as approved on the employee’s attendance page — yet the approval notification continues to be sent, sometimes up to 50 times within a single minute.Could this be a server-side issue, or is there anything we can do on our end to resolve it?Thank you in advance for your support, Yildiz

476
Y
Follower
A
Getting Started
Arnd SeigelGetting Started
posted in Integrations & Workflows
Staffomatic Integration

Does anyone have experience with the Staffomatic integration? We need shift models, which Personio unfortunately doesn't support, and we came across Staffomatic. It would also be interesting to know which tablet you use for attendance. We're a manufacturing company, so the factory can be cold or hot, and it can be dusty.

90
A
Getting Started
L
Getting Started
linakaGetting Started
asked in Recruiting
Candidate export: Request failed with status code 500 - what does it mean?

Hey,We export applicant data once a week and for a the last two weeks we keep getting “Request failed with status code 500” error message. Can somebody explain what does it mean and how can we fix it?Status code 500 

24633
JHBEM
Communicator
SabbuSchreiber
Helping Hand
SabbuSchreiberHelping Hand
asked in Employee Data & Documents
Profile setup without login?

Hi guys,In the July update the following was announced:Onboarding templates can now include an invitation e-mail where you can share key info like office location and team members. New joiners are guided through a setup flow to add their details before accessing Personio.Does anyone know, has tested it or has examples on how this looks like? Based on this statement, new joiners won’t need to login to Personio to add their details but how would this work? What does that look like for the employee and how would we need to set this up on our end so this can work? Any inputs and insights are appreciated 😃Sabbu

478
SabbuSchreiber
Helping Hand
L
Busy Bee
Larissa HorstBusy Bee
asked in Recruiting
Open jobs report including published and draft (confidential) positions

Hi,is there a possibility to create a report which shows all open positions? published and draft - means official and confidential positions? Audiance would be Executive board assistance.Best regards,Larissa

121
S
Personio Product Manager
R
Follower
RezaFollower
asked in Recruiting
offer acceptance rate

Hi all, We would like to create a report that tracks:(1) offer acceptance rate over time against(2) multiple factors such as time to offer, department, salary, source, etc. Is this possible within Personio’s ATS? Kind regards,Reza

3710
R
Follower
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