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Hi, I have a question regarding a customized field called “entities” (not the pre defined Legal Entity) in Personio and the report function that comes along with it. We have the following Situation. One of our Entities was renamed back in the days. (fake names) Test Company NewOld Name of the Company  The old name of the compnay can’t be changed because it is a fixed field just the New Name is editable While you can only choose “Test Company NEW” as an Option in the profiles there is only the old name when you pull reports with the Attribute "Entity". Can we somehow ensure that the new name is displayed in reports? If not, what would be the work around? There is no way to have both names in the profile, so that it shows that from day "x" on there was a name change? also just asssuming there would be an additional renaming, this would mean that the second name wouldn't be shown anywhere, correct, because only the initial name and the current name are somehow recorded? AND if we create a

Hello,Has anyone else experienced this issue? In our Personio account, the “Add seats” option is not visible on the Subscription page, although it should be there. The only option available is to upgrade to the next tier (26-50 people). I’m wondering if this might be a technical issue - for example, if our environment hasn’t updated correctly or if the subscription settings are somehow off. I’ve tried to contact Personio Support about this several times (first time on 26 September), but I haven’t received any actual response yet - only automated messages. It’s becoming very concerning and quite frustrating, since we urgently need to add new licences, but I haven’t been able to reach anyone to discuss and resolve this with. The Account Managers I’ve emailed don’t seem to be working at Personio anymore. What can I do to reach an actual person? Thanks in advance for any advice!Maarit 

Hi all,For the past few weeks, we've been experiencing severe issues with the Personio platform. It frequently freezes, and in many cases, pages remain completely blank (see attached screenshot), making the tool essentially unusable.We’ve tested this across multiple browsers, including Google Chrome and Safari, with the same result.Do you have any idea what might be causing this issue?P.S. – If any Personio support staff are present here: we've already reported this several times through official channels but have yet to receive a response.Thank you,Raphael  

We’ve uploaded all of our current and planned roles to the Job Architecture section, but can’t see any way to export this information back out of Personio as and when required - is this possible currently?

Hi,This is my first question to the forum, Is there a way to edit the text in the email invite to create Personio account?  

Hi Personio team Could you please advise on how to configure visibility settings so that all employees can see birthdays and anniversaries on their homepage?We would like to enable the “People to Celebrate” section (birthdays and work anniversaries) on the homepage for all employees, not just HR users. Currently, only HR sees these celebrations, but we’d love to make this visible to everyone to foster a more connected and celebratory culture. Does this require changes to employee roles or other settings? Thanks in advance for your support! Kind regards,Liesbeth 

When a new employee is setting up their Personio account is there a way to restrict the language options to a default language of English? Instead of all 19 language options.  

We’re looking to migrate to a new HR platform and like the look and functionality of Personio but one of the key features we require is the ability for staff to download the mobile app and view the holidays / absences of other staff in the app to allow them to book any holidays without conflict with other staff. When viewing the calendar in the app, it only shows your own time off and not that of others, is this permission based or a limitation of the app?

Hi,I often want to search for a specific candidate in Personio through the search bar. It has worked well before. It now also gives the options as a list of people, but when I click on the person, I nowadays always get the following: Reloading the page doesn’t help. The only solution is to go through Recruiting and search for the candidate in a specific position. But this is inefficient as I might not remember in which stage they are etc.Help?

Hi,Since the latest (?) update, my Personio app has not been working. It has been showing the following since the update where Inbox should’ve come visible in the app: Is there something I should do?Tagging ​@Moe as we have discussed this earlier.

Hi Everyone, do you maybe know as of when we can use the Announcements widget? Thanks a lot for the update and bests,Diana

Dear Community,We are currently experiencing an issue where the same approval notifications are being received repeatedly, even though the requests have already been approved. These notifications continue to appear in both our Outlook inbox and the Personio inbox.For example, in the case of time tracking approvals, the request correctly appears as approved on the employee’s attendance page — yet the approval notification continues to be sent, sometimes up to 50 times within a single minute.Could this be a server-side issue, or is there anything we can do on our end to resolve it?Thank you in advance for your support, Yildiz

Hello,I have tried several ways to talk to an account manager and no one is replying. Please get someone to answer to me. It’s crazy that it’s almost impossibe to get in touch with your account manager in no time. You need to improve your access points to your accounts managers.Thank you,Jean

Is there a way to mark numerous tasks in an onboarding / offboarding checklist as “complete” at the same time? Ie, can we select multiple tasks at once rather than needing to select each separate task and then choose “complete”? Thank you 

 Hello - we would like to cancel our Personio subscription before it renews in June of this year.  How can we do this? We want to keep using it until the end of June (period that we paid for it). 

Hi, we have a typical Org strcuture of our company in Personio. From now on, we created a work council -group of elected employees who collaborate with management on behalf of the company's workforce.Is there a way to indicate them in the general Org structure as a separate body?Thank you!

Hello,Since the switch to the new design, the direct link to the SSO login no longer works. Until now, we have directed our employees via a shortcut in our intranet to https://xyz.app.personio.com/oauth/authorize, allowing them to log in directly via SSO without any detours.Now, this no longer works, and users are redirected to a page where they have to click on the SSO login button again. This is inconvenient both for the users and for our IT helpdesk, which now has to explain the process to nearly every second user.Is there a new direct link we can use? Unfortunately, the link behind the new button is not visible or identifiable.Thank you!

Hello Personio Support,We’ve encountered a template issue on our career page: our “About the Role” section is present in the editor and active modules but never appears in the preview or live site. At the same time, the “About You” section renders twice even though only one module is enabled. We’ve verified module settings, field mappings, and tested plain text inputs—all to no avail. This looks like a Personio-side error. Could you please investigate and advise on a fix?Thank you,Paul 

I can’t set role reminders anymore even though I had this option several weeks back. I was able to select the reminder type (eg. birthday) and generate an ical link.The existing documentation is incorrect! https://support.personio.de/hc/en-us/articles/360000038385-Create-reminders#:~:text=Go%20to%20Settings%20%3E%20People%20%3E%20Employee,Click%20Add%20role%20reminder.What is the way to set reminders now? 

Hi! I’m not sure if anyone else encountered the same issue. I enabled the Employee Referrals features and approved it on my homepage to show as a widget. However it’s not visible, neither for me or for my employees. Can anyone support? Many thanks!

Hi, With the new look and feel the celebration widget does not show any upcoming birthdays.What is the problem? KRKees

Hello, We just noticed the 2025 public holiday calendar for UK is incorrect. 21st April and 25th August are missing. Please could we have those days added so we do not need to create a new list just for those days?Many thanks,Vilma

I worked for a company which has gone bankrupt. I need my payslips so that I can get unemployment.I can log into personio, and I can see my payslips listed, but I can’t download them. I get an insufficient rights error.Asking for help from the bot ends up at a point where it tells me to contact my personio administrators. However, the company is bankrupt, and they are gone.Is there any way to get someone at personio to help me?

Hi None of our staff can access Personio - is it down at the moment please? Thanks

Hello,I would like to persist a custom view in the absences calendar. Can I e.g. get permalink for absences calendar for specific set of employees I manually selected?Alternatively can I filter Absences calendar by custom field we have in our Personio instance?