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Hello Personio Support,

We’ve encountered a template issue on our career page: our “About the Role” section is present in the editor and active modules but never appears in the preview or live site. At the same time, the “About You” section renders twice even though only one module is enabled. We’ve verified module settings, field mappings, and tested plain text inputs—all to no avail. This looks like a Personio-side error. Could you please investigate and advise on a fix?

Thank you,
Paul

 

Hi ​@Paulferdinand,

I’m not active within recruiting but just had a look myself. Did you also double check the “Job descriptions” settings?

Otherwise I would recommend opening a personio ticket within the platform to get direct support from them. Or maybe ​@Moe knows some people within the community that know more about the recruiting settings ☺️


Hi ​@SabbuSchreiber, thanks for the info. I’ve double checked the settings and everything is clear there. Couldnt reach the customer support so far.


Have you submitted a ticket over the the “Get help” and “Contact us” section?

 

It may take a few days but I always get a response from them. 


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