More members, more knowledge: Voyager Community upgrade + new T&Cs

Addition 1: New Section at the end of Section 6

6. Writing Posts and Submitting Other Content

Depending on Your Type of Membership of the Personio Community, You can submit text posts as well as images and videos as original content or as a response to content from other Community members in all respectively some categories. You can create text posts as Ideation, a Question, or a Discussion and have them include links. You can put them in one of the following public categories that our Community provides You: Support Area, Product News & Updates, Events & Trainings, and HR Think Tank. For the Support Area, only community members who are Personio customers can actively participate and post articles.

If You as a Personio customer have questions about general functionality or configuration, using the Question format in the Support Area is appropriate. You have the option of selecting the response that answers Your question. Your question will then be shown as “Solved” and can help other members who have similar questions. Personio’s moderators will review the answers marked as “Solved” at specified intervals and archive or correct them as needed. 

Be aware that it is not permitted in any category to submit the following content to the platform:

• content that is racist, pornographic, obscene, offensive, vulgar, or indecent, that glorifies or downplays violence, that endangers children or young people, or that violates people’s dignity
• content that could motivate other users or third parties to perform criminal or other indecent acts
• hostile, offensive, insulting, or threatening statements against other users or third parties
• abuse, slander, insults, lies, false claims, or misinformation
• content for which You do not hold any rights
• personal data of third parties without their explicit consent
• sharing electronic content (including viruses, worms, Trojan horses) that is suitable to cause harm or any form of negative impact on computer systems and publishing URLs or links to websites or servers with such content
• links to websites with content that violates applicable laws, endangers young people, or is in some other way impermissible
• generating significant data traffic, e.g., by sending unwanted marketing emails, junk emails, other unrequested information, email bombs, etc. to a person, mailing lists, or other newsgroups (spamming) or integrating links to third-party websites for sales purposes

The following rules also apply to Your posts:

• Posts must be related to products and issues connected to Personio.
• Posts must correspond to facts and be objective and precise.
• Negative and critical posts are allowed but must be expressed objectively.
• Derogatory statements are not permitted.
• Personio business partners and contractors may only rate Personio and its products when they disclose their relationship.
• Marketing posts from members with a purpose of self-promotion are not permitted.

Please also observe the Community Rules that You can find at https://community.personio.com/welcome-to-the-personio-community-2/community-rules-78.

Being a Personio Community member does not entitle You to have Your posts and other content published. Personio is entitled to block posts that You submit to the Personio Community when there is a reasonable suspicion based on concrete indications that legal regulations or these Terms of Use are being violated. Personio is not required to monitor the Community. Nevertheless, Personio reserves the right to check content submitted to the Community at any time and to delete it if there are legitimate reasons to do so.

AI Translation Feature

The Community offers an optional AI-powered translation feature to help users access content in multiple languages. When you click "Translate with AI," the selected content is processed using artificial intelligence language models provided by our service provider and its authorized sub-processors, including OpenAI (a US-based third-party provider operating under the EU-US Data Privacy Framework).

Translation processing is transient. Content is not stored beyond the time necessary to generate the translation, and your data is not used to train AI models. You may revert to the original language version at any time by clicking "Show Original."

AI-generated translations are automated and may contain errors, inaccuracies, or misinterpretations. Do not rely on automated translations for legal, compliance, HR, or business-critical decisions.

Addition 2: Section 10 Amendment (Add to End of Section)
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10. Liability and Responsibility for Content

Any disclaimers of liability in these Terms of Use will not apply in the event of losses caused culpably through injury to life, limb, or health. Personio will have unlimited liability for losses caused culpably through injury to life, limb, or health. 

Personio will have unlimited liability for damage to property and financial loss caused willfully or through gross negligence. Personio will otherwise only have liability for damage to property and financial loss when it culpably breaches material contractual obligations, in which case the liability will be limited to damages for loss that is foreseeable and typical for the contract. A material contractual obligation is an obligation which needs to be fulfilled to enable due performance of the contract in the first place, which would jeopardize achievement of the contract’s purpose if it were breached, and which the user can normally rely on to be complied with. In the event of slight negligence causing a loss of data, Personio will only have liability based on the conditions and within the scope set out in this section insofar as You backed up Your data in a format that is suitable and at intervals that are appropriate when considering the relevant usage of the data so that this data can be restored with reasonable effort.

This provision does not affect liability under the German Product Liability Act (Produkthaftungsgesetz), liability for willfully concealed defects, or liability under a provided warranty. Personio only ever issues warranties and guarantees in writing. They can only be interpreted to be warranties or guarantees when they are designated as “warranties” or “guarantees”.

Personio disclaims liability for all other losses to the extent permitted by law.

The responsibility for any content rests exclusively with the member submitting that content to Personio Community, and not with Personio. However, if Personio becomes aware of external content that violates these Terms of Use, Personio will respond appropriately based on these Terms of Use.

If there merely exists a suspicion of these Terms of Use being violated, Personio will not have liability for any omission to act unless evidence can be provided of the violation.

 If You culpably violate these Terms of Use or if third parties make claims against Personio due to content submitted by You and/or uploads and/or utilization of images (including due to violation of personality rights, copyrights, trademarks, or industrial property rights), You will be required to indemnify Personio for all losses incurred from this and for claims of third parties that arise from a culpable breach of obligation on Your part; this indemnity will also include the costs of legal defense at the amounts in the statutory fee schedule.

Content Accuracy and AI Translations

The Voyager Community is a user-generated forum where members exchange information and experiences. Personio makes no guarantees regarding the accuracy, completeness, reliability, or timeliness of any content posted by Community members, including AI-generated translations.

Automated translations are provided on an "as-is" basis for convenience only. Translations may contain errors or misinterpretations. Users should not rely on automated translations for legal, contractual, HR compliance, or other business-critical decisions. For authoritative information about Personio products and services, please consult official Personio documentation or contact Personio Support directly.

Addition 3: Section 11 Amendment 

11. Data Protection

The Personio Privacy Policy, available at all times in the website’s data-protection section at https://www.personio.com/privacy-policy/, applies to registration for and use of Personio Community. 

When you use optional features such as AI-powered translation, your content may be processed by authorised third-party service providers, including AI model providers, to deliver the requested functionality. Such processing is performed in accordance with applicable data protection law, appropriate safeguards (including Standard Contractual Clauses and Data Privacy Framework certification), and our Privacy Policy at Privacy Policy | Personio .”​​​​​

Personio also collects and processes the personal data that You provide in order to award and display different ranks and badges in the Community using a point system. Rankings of top members may be maintained and displayed within Personio Community. Personio also collects and processes your personal data in order to inform you about community activities, such as new posts, by email.

In addition, Personio reserves the right to invite all or parts of the Community Members to participate in surveys by email in order to continuously improve the Community content and services. Participation in the surveys is voluntary and anonymous.

You can reach Your profile by clicking on Your profile picture or the “My Profile” menu item. Under “Settings”, You can view, edit, and add to the personal data stored in Your profile at any time. You can decide the visibility of the following personal data by choosing under “Edit Profile” whether to display the data publicly:

• user title,
• rating.

This section also lets You adjust Your settings for email notifications, especially but not limited to emails for participation in surveys and receiving private messages.