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sivakumarGetting Started

Unable to Locate Client ID and Secret in Personio Settings

Hi,We have developed an integration app that uses Personio for authentication. Previously, we were able to obtain the Client ID and Client Secret from Settings > API Credentials. However, this section is no longer visible in our Personio account.Currently, we only see an option labeled "Recruiting API Key" under Settings > Integrations > API Credentials. I also reviewed the Personio API documentation, but there seems to be a mismatch between the documentation and the current interface.I have attached a screenshot for your reference. Could you please advise on how we can now obtain the Client ID and Client Secret?Thank you for your assistance.

fvdkFollower

Time off adjustment

Hi community!We recently opened a legal entity in Brazil, and as a result, we’ll need to adjust some policies, including the time off policy. Legally, employees are entitled to 30 days of vacation, which renews after one year of employment and continues accordingly. Our Brazilian entity was officially established on May 14th, 2025, so we’d like all employees to have 30 days of time off to use by May 13th, 2026. A few questions:Is it possible to set up the policy so that it renews based on each employee’s hiring date instead of the calendar year? If so, how can we assign this policy to all employees? Does it need to be done manually? Would we need to terminate and rehire everyone as of May 14, 2025, for the vacation period to align correctly?Thank you!Filipa

345

MarkoFGetting Started

Entra ID user provisioning

Hello, just wanted to check if there is an update from your side regarding user provisioning with Entra ID?We need only option that uses PATCH API calls, which means updating the user’s info in Entra ID after the change has been made in Personio.We have another workflow (outside of Personio) that handles user creation and deletion in Entra ID so to avoid errors and issues within the system, we would like to have the option to simply disable POST and DELETE API calls to EntraID.

130

hiddenhiddenhiddenGetting Started

individual overtime calculation at the end of time period

since personio does not include any options to recalculate overtime on an individual basis, we want to implement our own logic using the api. is there any way to create something like a “corrective transaction” at the end of a time period, to apply a specific calculation based on our internal overtime agreement? (english not my mother tongue, what better phrase can i use?) like so:a month has 176 hours of regular attendence time (22 days) employee has attended 200 hours within this time period at first this is 24 hours overtime, but... due to our overtime agreement includes lets say 10% of the basic attendance time, which is not acknowledged as overtime (in this example this 17.6 hours) summed up, the resulting overtime in this period is 24 - 17.6 = 6.4so i want to apply a corrective transaction of "-17.6" hours to the employees time account, so that only the 6.4 remains as an additional amount overtime.how do i achive that?is my point clear? please get back to me, if the description i

463

LaptopGetting Started

Abwesenheit Urlaub

Hallo zusammen, gibt es die Möglichkeit den Mitarbeitern zwei Abwesenheit “bezahlter Urlaub” zuzuordnen. Eine Abwesenheit bei der Mann eine Vertretung angeben muss, und eine Abwesenheit für nur einen Tag Urlaub. Würde beides dann vom gleichen Kontostand abgehen? Wir haben bei uns im Unternehmen das Problem, dass wir erst eine Vertretung angeben müssen ab dem 2. Tag Urlaub und ich möchte eigentlich angeben, dass es verpflichtend ist eine Vertretung anzugeben und ich finde keine praktikable Lösung für dieses Problem. Gibt es also eine Lösung dafür, dass man bei einem Tag Urlaub keine Vertretung angeben muss und ab dem 2. Tag muss ich eine Vertretung angeben? Vielen Dank für eure Antworten!

203

SP_Getting Started

Unable to generate API credentials for custom integrations

Unable to find the option Create custom integration in Marketplace > Connected IntegrationsPlease let me know if the access to custom integrations is disabled in trial period and will be available if I purchase.

Nhi CaoGetting Started

Reminder Notification of Anniversary

Hi everyone,I’m experiencing an issue with the Notification Reminder for employee anniversaries. I haven’t set up a reminder for the 3-year anniversary for new team members. However, I received a reminder for their 3-year work anniversary on their actual onboarding date.Has anyone encountered this issue or found a solution? I’d really appreciate your help.Thank you very much!

131

SPoimalaGetting Started

How to cancel the subscription?

I’m trying to cancel my subscription, but it’s harder than it should be. I already sent a message from admin panel, but haven’t received any reply. I also tried to reach support and billing contacts, but there’s nothing but automated replies. Is the company still alive?

192

3 days ago

thouranFollower

Talent Acquisition

Posting a private job for a backfill - I only want a link to it for candidates

Hi Personioers!I have a few jobs that are going to be replacements for current employees. I only want to get them active in Personio and not posted to our connected careers page/ auto-posted to our connected job boards. Ideally, it would be great to have them posted with only a link I can share with candidates I want to apply/ get into the process. ChatGTP had suggested creating a new corp entity and/ or unchecking the option to post to our careers page/ boards but I dont have those options (I tried the new entity option with no success, maybe I did I it wrong ;)) Any help would be much appreciated!!!Thank you in advance for any help!TommyEdit - I also tried to keep it in draft status where can preview it on the careers page a get to the application but can’t apply.

505

8 days ago

RepoGetting Started

Recruiting

Export Data on Job Posting and Candidate Application Date

252

sivakumarGetting Started

Unable to Locate Client ID and Secret in Personio Settings

fvdkFollower

Time off adjustment

345

MarkoFGetting Started

Entra ID user provisioning

130

hiddenhiddenhiddenGetting Started

individual overtime calculation at the end of time period

463

LaptopGetting Started

Abwesenheit Urlaub

203

OihaneGetting Started

Support for Customers

HiI’d like to understand why receiving responses when submitting a support request is so difficult.We are a new customer, working with the platform from July but officially finishing our implementation in September. Until that date, we’ve been in touch with our implementation specialist, and I couldn’t be happier with her. Since we’ve been done with the implementation, however, I’ve needed some assistance from the support team, and I can’t believe how slow they are to respond. Some of my requests have taken days or weeks to be addressed, and I don’t understand why. Is it because they don’t have enough support specialists? Is it the whole process? I can’t even know if the support request is being processed. Some of them appear to have activity but no response whatsoever.Right now we are in need of some info for a SOC2 and security audit and we are not receiving the support we need.It is really frustrating when you take time on your side to request support and then fail on your deadlines

213

SP_Getting Started

Unable to generate API credentials for custom integrations

Nhi CaoGetting Started

Reminder Notification of Anniversary

131