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159 Topics

BjornExplorer

posted in Other Topics

How do you feel about the support acces from Personio

I am curious how you feel about the the way Personio seems to obscure getting support from them.Limit on two persons how are able to contact them. No published phone number on where to reach support when Personio is not functioning No published e-mail address to reach support when Personio is not functioning Need to fill in find answers form to submit a ticket to them No reply on wether this ticket is received or not and thus if they are working on it.Do any of you experience the same “great” support from Personio or is it just me?

SusanMcMullenFollower

asked in Other Topics

HR Hour - Onboarding Event

I’m wondering if there is anywhere that this webinar can be viewed? I had signed up to the event but ended up missing it.

seaweedpeopleGetting Started

asked in Other Topics

Recruitment emails are not sending

We’ve tested our email connection and sent a test email however it seems that actual emails to people who submit an application are not sending. We seem to be getting this error message: “Reason: Failed to mail applicant message 51278929 with error:” Is there a way to fix this?

katekateGetting Started

asked in Other Topics

Is it possible to send absence notifications to one email?

Hi all! I got a question regarding email notifications, maybe someone can assist me with it: at the moment all users with the role Admin get notifications regarding absence requests to their emails. Is this possible to send those notifications to one mailbox (e.g. hr@mail.com)? Important that all Admins still maintain their rights to approve absences, so it is really just about email notification. Maybe someone got any tips? Thanks!

smakaruk1Getting Started

asked in Other Topics

Unable to send pre-onboarding email to new joiner

Hi there,I have set up a number of emails to be sent to a new joiner and for some reason have an alert appearing when the onboarding template is assigned to the new joiner. The emails should be sent to a new joiners personal email, and do not require them to login to Personio to complete any of the steps. It’s more an informative email, asking them to take a few actions (separate from Personio). The email should be sent 90 days before their hire date (or when the template is assigned).I’ve attached a screenshot of what this looks like and the message when I hover over the alert is: Please review the recipient field to ensure your emails will be successfully delivered. The recipient field is “employee”. If anyone could help, I would very much appreciate it!Many thanks,Sally

Andreia OliveiraGetting Started

asked in Other Topics

Onboarding tasks - groups visibility

Hi,We have onboarding templates with tasks for different groups (HR, Supervisor, IT etc).Is there a way possible for the Supervisor to see only their tasks and the one’s for the employees?I don’t want supervisors to be able to see IT tasks, HR etc...I want them to see just their tasks and their direct report tasks. Is it possible?thanks,Andreia

LindaCommunicator

asked in Other Topics

Collective vacation/ Company holidays

Hi there, we are planning to shut down our offices from 27th to 31st December. Is it possible to add vacation to everyone’s absence calendars rather than have to rely on the individual employees doing so themselves? I don’t think I have seen anything. Thanks!Enjoy your day! 🍁Linda

FuDhyYrZtUvX8vF8GwLzRGetting Started

posted in Other Topics

web app crashes on iOS 17 when clicking the date field on creating sick leave

web app crashes on iOS 17 when clicking the date field on creating sick leave

AnnaCzarnikExplorer

asked in Other Topics

Creation of a Non-specific Admin Role Linked to General Email for ISO Compliance

Hello Personio community,As we are working towards ISO compliance in our organization, I am delving into Personio's role management capabilities to understand how best we can align with our requirements.One of our considerations is to set up an admin role that isn't associated with a specific individual but is linked to a general organizational email. This approach is intended to meet certain ISO requirements while also ensuring flexibility in access.Here are my specific queries:Is it feasible to establish an admin role in Personio connected to a general email (e.g., general@ourcompany.com) rather than an individual's email? Are there any potential challenges or limitations we should be aware of when going this route?Warm regards,Anna

LindaCommunicator

asked in Other Topics

Probationary Period Review Process

Hi there, We ask our managers to conduct a probationary review using a template which is in Personio. The template can be chosen once a review cycle is set up. This makes no sense for the probationary period, ad there would need to be a cycle for each new hire.Is there a way to pull the template into the onboarding step in Personio that is set up?Thanks!Regards ,Linda

AIHRHRTeamGetting Started

asked in Other Topics

Onboarding Task Visibility

HiIs there a way to make onboarding tasks in an ob template invisible. We have some tasks that we want HR to be able to see as part of the OB workflow, but we don’t want them to show up in the onboarding overview in the employee or manager profile. Additionally, when we select days for a task (eg 10 days before hire) is this working days only (mon-Fri) or including weekends?Thanksgemma

georgiapj01Newbie

asked in Other Topics

Enhanced Bereacement Leave

Hi all, wondering what everyone has in place for bereavement leave/pay? Currently drafting a policy encompassing bereavement leave for dependants/non-depandant, parental bereavement leave, miscarriage leave and compassionate (time off for dependants) leave. Thank you!

JHBEMCommunicator

asked in Other Topics

Bradford Factor incorrectly stated on Personio HR Lexicon

Hi Team,I flagged that the as the Bradford Factor is a legal formula in publishing this incorrectly Personio it putting itself and anyone that uses it at risk.It should say S x S x D = BThe calculation should say 3 x 3 x 10 or 9 x 10 Ironically someone clearly typed that the answer is 90 but didn’t think to check that the inputs matched the outputs…@community-admin

a.prodromouGetting Started

posted in Other Topics

Issue with the app navigation display

Hi community,Is anyone else experiencing the same issue as me? The bottom navigation of the app appears to be stacked at the bottom of my screen.I've searched the community, but I couldn't find any similar reports.Does anyone have information on whether a new update will be released to fix this problem?

lisaamorosoCommunicator

asked in Other Topics

copying steps in the offboarding process

Hi, Is there a way to copy a step in the on/offboarding process? It would be nice if we could do that.

suausserGetting Started

asked in Other Topics

Different Companies

Hi, I was wondering if anyone knows how to separate different companies within Personio? Let's say I have company A, B and C and I want company A to be able to access only data from A etc.Thanks in advance!!! Translated from German by the Moderator. See original below:Hi, ich hätte die Frage, ob jemand weiß, wie man innerhalb von Personio verschiedene Gesellschaften trennen kann? Sagen wir, ich habe Gesellschaft a, b und c und ich möchte, dass Geselschaft a nur auf die Daten von a zugreifen kann etc.Schonmal danke im Voraus!!

SusanMcMullenFollower

asked in Other Topics

Unable to access Personio

Good morning,We are looking for your assistance please, we are unable to access our Personio account, receiving the error message below:Die Authentifizierungsanfrage konnte nicht erfolgreich abgeschlossen wardenDoes anyone know if there is a contact number we can call for assistance as we are unable to access the ‘find answers/help section’ to log a ticket. Many thanks, Susan

T uxiGetting Started

asked in Other Topics

Hello there Community,do you have a list of all URLS that are needed to be unblocked for Personio?We currently have the problem that the calendar doesnt load due to some url being blocked.

PaulaculGetting Started

asked in Other Topics

Security Token - Not received.

Hi I am looking for some help please.I issued an employee with an invite to join Personio.They cant seem to gain access.It seems they are not receiving the security token by email. This is after them checking their spam folder etc.Any advice much appreciatedKind regardsPaula

crusadesGetting Started

posted in Other Topics

Personio Admin Handbook

Hi Dear Community,I am new to Personio Tool and very new to Community.Since I am new in my onboarding period in my company, I would like to get an official documents for Administration of our Personio tool in English.Does anyone has the most up-to-date version of Admin Handbook for Personio?If this is not to convenient way to look for official documentation, please guide me.Thank you,Best,Baris

suminairExplorer

asked in Other Topics

Multiple SSO login options

Hi, We have been using the Google SSO login for Personio. However now we will need to also integrate some users who will be from the Microsoft workspace . Is it possible to have the option of logging into Personio with both possibilities so the user can choose how they login to the system ? Has anyone implemented anything similar ? Thanks Sumi

GregGetting Started

asked in Other Topics

Referals on Personio

Hello everyone, I wanted to ask what is the easy way to create an application/add referrals through Personio? Should that be connected to the career page or just tackling this with some functionality from Personio?In the company where I work, we are currently using a separate email to receive referrals from the employees, but we would like to use Personio to do it. Could someone help?

Jesuino Vieira FilhoGetting Started

asked in Other Topics

Time tracking: bug report and suggestion for enhancement

Dear Team at Personio, I am writing to bring attention to an issue I've encountered while using the personio app on a daily basis, and I also have a suggestion for an improvement of the browser version. Bug: whenever I reopen the app after tracking several hours of work (such as pausing or stopping the tracking), it prompts me to log in again using my username and password. This experience is quite frustrating. Furthermore, even after logging in, all the previously tracked time is lost. In essence, the app fails to save the recorded working hours as expected. Enhancement: it would be highly beneficial to extend the time tracking feature to the browser interface as well. Currently, only the personio app supports time tracking, while the browser interface only allows the addition of pre-defined hours. I appreciate your attention,Best regards.

Edda van der EndeCommunicator

asked in Other Topics

URGENT: Cannot log in to Personio

Hi, Our account manager seems to be on leave and as we don’t have another contact person, this is the only channel I could think of. No-one in our organization can log into Personio or Personio app at the moment. Please reply as soon as possible when this will be taken care of. Thank you.Br, Edda/Finland

sylviaGetting Started

asked in Other Topics

Org chart invisibility for former employees

We are going through an organisational change, thus we want to make former employees who are still on the payroll but are no longer working with us invisible on the Personio organisational chart. Is it possible for us to have the choice of invisibility, as freelancers do? However, is it only viewable to the organization's administrator? If yes, could you kindly let me know how to go about it?

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