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An area for our customers: Ask your questions about our tool, help other users and exchange with them about Personio.

2083 Topics
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Follower
RezaFollower
asked in Recruiting
offer acceptance rate

Hi all, We would like to create a report that tracks:(1) offer acceptance rate over time against(2) multiple factors such as time to offer, department, salary, source, etc. Is this possible within Personio’s ATS? Kind regards,Reza

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Busy Bee
Larissa HorstBusy Bee
asked in Performance & Development
Job levels including skill levels

Hi,we are currently implementing job leveling and are missing a feature to level each pre-defined skill list belonging to one job family, which should be the base for the calculation of the overall level.Workaround is to create a document including all skills and levels.Do you know a better solution?Thanks and best regards,Larissa

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daniel.boon
Personio Product Manager
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Christine ChiltonFollower
asked in Time Off & Attendance
Home page widget - Sick leave

How can I remove the sick leave from employees home screen widget?

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LegoMD
Communicator
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Getting Started
Rebecca MGetting Started
asked in Time Off & Attendance
Time Off Self Approval and deletion

Hi EveryoneWhen an employee applies for time off, they can either request approval or self-approve. How can I stop them from approving leave? Also, how can I stop them from deleting leave days previously taken?

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Moe
Community Admin
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Follower
EQ_CPFollower
asked in Employee Data & Documents
Table view for documents update

Dear Community,Does anyone know when the promised table view for document will be launched / is it already active in your profiles? According to Personio, it was supposed to be in April:https://support.personio.de/hc/en-us/articles/25628975141149-Improvements-Document, but we can not see it yet.If you have it, can you share some experiences with it - is the signature status for documents now visible to more roles than only the Admin role?Thanks a lot for your input and have a lovely afternoon :)Moni

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SabbuSchreiber
Helping Hand
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Follower
Christine ChiltonFollower
asked in Employee Data & Documents
People to celebrate

I am new to Personio and want to understand how I can get the entire business to be able to se anniversaries in the people to celebrate home page without sharing the permissions to HR Information.  I have done the calendar one but this is not then showing. 

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Follower
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Getting Started
AC12345Getting Started
asked in Employee Data & Documents
Legal Entities

Hello,  When personio was established in the organisation, a legal entity was created but employees were not assigned to the entity. We now have 2 legal entities (both of which are in personio), and I'd like to assign employees to these entities for payroll purposes. I understand the process is to terminate the employees contract and use the re-hire function, changing the entity at that time. However that is a very admin heavy process, and one I'd like to avoid.  Is there any other way to amend the legal entity that would also then pull through to the payroll function?   Thanks,  

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SabbuSchreiber
Helping Hand
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Getting Started
nopersonalinformationGetting Started
asked in Employee Data & Documents
API question: Can I retrieve future changes to employees via API?

Hi,I need to retrieve changes made for employees with an effective date in the future via API.I can’t find any information on this on the API documentation?Can someone assist me on this please?

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Community Moderator
FriederikeThies
Busy Bee
FriederikeThiesBusy Bee
asked in Employee Data & Documents
Personio Employee API: time and timezone

Hey, we are using the list employees API to get new joiners from the system in order to activate them in other tools. I read at some point that the change happens usually around 3-4 am in the morning and have scheduled my integration for that time.  However I learned now, that the people are usually activated a day later (2nd day of the month) because no changes can be detected when I run the sync at 4am. My questions: at what time exactly are employees activated in Personio?  and: is this time UTC? UTC+1 or UTC+2Looking forward to your reply!

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Community Moderator
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Getting Started
Sasi VigneshGetting Started
asked in Recruiting
Adding External Interviewers

How to add external interviewers and external recruitment agency in Personio?

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SabbuSchreiber
Helping Hand
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Getting Started
EntropyGetting Started
asked in Integrations & Workflows
Personio-Entra Attribute Sync

We need to sync our department hierarchy information in Entra. However, it appears that only the assigned ‘department’ attribute can be synced, but not the fully department hierarchy. Is there a way to export this information, e.g.:Human Resources > HR Business Partner > HR Business Partner - FinanceEmployee Org DataAlso there is also an attribute in Entra that could capture ‘cost center’ and ‘division’ but isn’t an available target for mapping:employeeOrgData resource type - Microsoft Graph v1.0 | Microsoft LearnWill it be possible to export this information via the Entra integration at some point?

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Getting Started
C
Follower
Circus2012Follower
asked in Employee Data & Documents
Remove from org chart

I have an employee who is serving their notice and is on payroll. However we do not want him showing on the org chart functionality as he has been announced as a leaver. How can we do this?

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Getting Started
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Getting Started
Blue407Getting Started
asked in Integrations & Workflows
Advice and support on Entra integration

I have seen the basic guides on setting up SSO and also Entra integration for onboarding/offboarding staff automatically. We have been using Personio for some time, but without SSO and without any Entra integration.Is there any more information, more detailed guides that I could have on setting this up?At the very basic level, being able to create a new Entra user account automatically when a new starter is entered into Personio is going to be useful. What is really going to help us though, is being able to map fields from Personio into Entra. In a perfect world, I would like to have role based access setup, so that somebody new joining the Finance team would automatically be added to the Entra security group for Finance and get all the permissions they need to start being successful on their first day. Similarly for our other Departments.We also have a need to add new Female starters into the Women's email group etc etcIs that sort of thing possible?Any additional background reading w

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Getting Started
O
Getting Started
Olga LysiakGetting Started
asked in Employee Data & Documents
Making Emergency Contact Information Mandatory

Hi everyone,We have many employees missing emergency contact details in their profiles, and manual follow-up is becoming time-consuming. Can we make the emergency contact field mandatory for all employees? How to handle existing employees who haven't added this information yet? We've tried manual HR reminders and checked profile settings but need a more systematic approach.Thanks for any guidance! 🙏

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SabbuSchreiber
Helping Hand
michelap
Getting Started
michelapGetting Started
asked in Salary & Payroll
Notification regarding A1 requests

Hi everybody, I have a question regarding the Compliance section in the Personio Payroll. I noticed that we don’t receive any notification when a request of an A1 application gets approved or rejected. Do you know if it is possible to set it up somehow and get notified about the outcome? Thank you in advance!

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Community Moderator
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Getting Started
ZaheerAGetting Started
asked in Recruiting
How to send a contract through Personio

Hi, How can I send a contract through the app?In settings - I can save the template under Recruitment - Offer and it does show up however, when I fill in the contract it doesnt save it and I have to email the contract. Help!Thank you

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Gianluca
Getting Started
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Getting Started
BettercallsolGetting Started
asked in Integrations & Workflows
Google Workspace Directory Sync / General Integration Monitoring

I’m stuck trying to troubleshoot the Directory sync integration, and the the logs/monitoring feature provides no real insight of succesful sync. The monitoring section simply says “Success” and under the “Message” section: “Update usecase completed successful” Although this seems to be incorrect since the attribute sync is not updating.  I would also be interested to know if the integration handles custom attributes that are created within google workspace. I can see any type of synchronisation of available attributes before listing them, so I assume not?  

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Getting Started
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Getting Started
BettercallsolGetting Started
asked in Integrations & Workflows
Google Workspace Directory Sync - Attributes

I’m looking to leverage the Google Workspace Directory Sync integration to sync just a few attributes from Personio to Google workspace. It’s not clear what attribute Organisation: Location is referring to on the Google Workspace side, despite doing some research to try and find out - it’s simply not listed. The AI Help in Personio seems to also not really know and gets confused.  Additionally, Personio doesn’t seem to pre-search/cache any custom attributes from the Google workspace side meaning only the available attributes listed after connection are available. Does anyone have an idea of how I can confirm what the attributes actually link to? 

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Getting Started
E
Follower
evehrydayFollower
asked in Integrations & Workflows
API call to retrieve workschedule deviation

Hi community, for one of our clients for who we maintain an api to read Personio we run into the issue that we are not able to read the full schedule in case of a work schedule deviation. Anyone who can point me in the right direction please?  

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E
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J
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JayJBFollower
asked in Integrations & Workflows
Personio conversations: not retreiving e-mail request from active integration

Hi, Within my company I am setting up / dry-running Personio Conversations for our HR Department to use in a later stage on production.After creating teams, setting up SLAs, I am trying to create requests through the pre-configured e-mail integration, using the team's e-mail address.(as described in the documentation: https://support.personio.de/hc/en-us/articles/7094238960925-Submit-a-request-using-Personio-Conversations).Unfortunately, upon e-mailing from a personal work account, I am not retrieving a new request in the Requests dashboard in Personio Conversations.Maybe there is something I have missed in the initial configuration, although I cannot find it. Manually creating a request within Personio Conversations works as expected. Let me know what else I can try, thank you.DZ

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Getting Started
WilliamGetting Started
asked in Integrations & Workflows
API functionality

Problem Description:Hello!I’m developing an integration between Personio and our system (via Make.com) and have encountered a few issues that cannot be resolved with the current API documentation. I’m hoping for your help or confirmation from the Personio team.The absence of certain predefined fields (such as "Salary Expectations," "Experience," "Current Employer," etc.) in API responses is an issue I’m encountering. I’m utilizing the /v2/recruiting/candidates/{id} and /v2/recruiting/applications endpoints to retrieve data about candidates and their applications. These fields are designated as standard within the system; however, they are not being returned in the API responses. No attachments (like CVs or any other docs sent by candidate, or added by manager) in API responses - I’m trying to retrieve document files related to candidate applications, but the attachments field is missing in the endpoint responses /v2/recruiting/candidates/{id} and /v2/recruiting/applications.I would app

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Christoph S.
Community Moderator
Y
Follower
YHilalFollower
asked in Employee Roles & Approvals
Workflow: Time tracking Approval

Dear Community,I’m experiencing issues with time tracking approvals since the process was moved to workflows. Unfortunately, the approval settings didn’t migrate automatically, so I had to create the workflow manually.I followed the setup exactly as described in this guide: 🔗 Set up attendance approvals in AutomationsHowever, the system is still showing violations for the team manager. I’ve double-checked the work schedule and the employee’s time entries — everything seems to comply with our internal policy.What’s also confusing is that when I click on the alerts, it doesn’t show me what kind of violations or issues they are. So I’m not sure what exactly needs to be fixed.Is there something I might be missing? Any help would be greatly appreciated!Best regards,Yildiz 

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Y
Follower
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Getting Started
Lakshmi K MGetting Started
asked in Integrations & Workflows
Disabling user provisioning and deprovisioning while connecting Personio to Microsoft Entra ID

We would like to sync existing user attributes like Job title and Manager from Personio to Office 365.But we need to disable automatic user provisioning for new users and deprovisioning. Is there an option or possibility to disable this ? Currently in Personio , users of two tenants say A and B are being managed. We would like integration only for tenant A. So if a new user of  tenant B is added to Personio , it should not create new profile or user account in tenant A. Therefore we would like to disable automatic user provisioning.

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Christoph S.
Community Moderator
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Getting Started
Benjamin H.Getting Started
asked in Integrations & Workflows
Cronofy integration not working anymore

Hi,i have a question regarding the cronofy extension and the sync with Outlook calenders.Recently the synchronization between Personio and Outlook has stopped working, even tho we have followed all the necessary stept to ensure everything is connected properly.After consulting our IT Service provider they have not been able to identify a problem on their end.Is there an already existing issue that is known regarding this?Kindly,Benjamin

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Christoph S.
Community Moderator
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Getting Started
SimonOeGetting Started
asked in Integrations & Workflows
Personio API V1: Will the be deprecated?

Hi experts,we are using API v1 and not API v2. Should we plan to switch to API v2 at some point? Will API v1 be deprecated?BR

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Christoph S.
Community Moderator
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