Skip to main content

Support Area

An area for our customers: Ask your questions about our tool, help other users and exchange with them about Personio.

2087 Topics
V
Getting Started
Vincent HolthuizenGetting Started
asked in Recruiting
Can't send from an Custom mail adress

It doesn’t matter if I use Personio email service or Microsoft Integration.I don't get an email from de custom email adress, but from the “-lobs@m.personio.com” adress I already  deleted the custom mail adress and I switch from MS integration to Personio email service and reverse, but it doens’t help. The Custom email adresses are an user mailbox with an license.What can I do?

231
R
Community Moderator
M
Getting Started
MarinaSGetting Started
asked in Recruiting
Exclude Automated emails in Recruiting for specific scenarios

We have external recruiters who send their reccomended profiles via our personio application form and then select their name as the channel. As installed, an automated “thank you for your application” email goes out. I dont want automated emails going out if the channel is being selected as external recruiter as these people didnt apply but rather were reccomended to us. Also when I move a candidate from one job to another, the thank you email is being sent out again. How can I make sure that a profile only gets it the first time applying, but not when we move that profile to different job boards within our Personio

142
M
Getting Started
K
Getting Started
K.s.2501Getting Started
asked in Employee Data & Documents
Salary increase letters - placeholder

Hi everyone, I’m trying to use Personio to issue the all-staff annual pay rise letters, however, am having significant difficulty trying to figure out what the placeholder would be for the new salary within the letter template - could anyone help? 

364
Moe
Community Admin
Y
Follower
YHilalFollower
asked in Other Topics
Repeated Approval Notifications Despite Completed Actions

Dear Community,We are currently experiencing an issue where the same approval notifications are being received repeatedly, even though the requests have already been approved. These notifications continue to appear in both our Outlook inbox and the Personio inbox.For example, in the case of time tracking approvals, the request correctly appears as approved on the employee’s attendance page — yet the approval notification continues to be sent, sometimes up to 50 times within a single minute.Could this be a server-side issue, or is there anything we can do on our end to resolve it?Thank you in advance for your support, Yildiz

476
Y
Follower
A
Getting Started
Arnd SeigelGetting Started
posted in Integrations & Workflows
Staffomatic Integration

Does anyone have experience with the Staffomatic integration? We need shift models, which Personio unfortunately doesn't support, and we came across Staffomatic. It would also be interesting to know which tablet you use for attendance. We're a manufacturing company, so the factory can be cold or hot, and it can be dusty.

90
A
Getting Started
L
Getting Started
linakaGetting Started
asked in Recruiting
Candidate export: Request failed with status code 500 - what does it mean?

Hey,We export applicant data once a week and for a the last two weeks we keep getting “Request failed with status code 500” error message. Can somebody explain what does it mean and how can we fix it?Status code 500 

24633
JHBEM
Communicator
D
Getting Started
dukenukeGetting Started
asked in Recruiting
Personio CSS selector issue

Hello everyone, Just to clarify I don’t intend to modify any restricted selectors. My goal is simply to change the text color on Personio label to match the overall website design. Specifically, I’m trying to style this selector:.form-group labelUnfortunately, due to limitations with custom CSS, I’m unable to apply the changes, and I haven’t been able to get clear support from Personio. Does anyone know how I could work around this or apply the styling just for label? Thank you

351
Moe
Community Admin
SabbuSchreiber
Helping Hand
SabbuSchreiberHelping Hand
asked in Employee Data & Documents
Profile setup without login?

Hi guys,In the July update the following was announced:Onboarding templates can now include an invitation e-mail where you can share key info like office location and team members. New joiners are guided through a setup flow to add their details before accessing Personio.Does anyone know, has tested it or has examples on how this looks like? Based on this statement, new joiners won’t need to login to Personio to add their details but how would this work? What does that look like for the employee and how would we need to set this up on our end so this can work? Any inputs and insights are appreciated 😃Sabbu

508
SabbuSchreiber
Helping Hand
L
Busy Bee
Larissa HorstBusy Bee
asked in Recruiting
Open jobs report including published and draft (confidential) positions

Hi,is there a possibility to create a report which shows all open positions? published and draft - means official and confidential positions? Audiance would be Executive board assistance.Best regards,Larissa

121
S
Personio Product Manager
R
Follower
RezaFollower
asked in Recruiting
offer acceptance rate

Hi all, We would like to create a report that tracks:(1) offer acceptance rate over time against(2) multiple factors such as time to offer, department, salary, source, etc. Is this possible within Personio’s ATS? Kind regards,Reza

4310
R
Follower
L
Busy Bee
Larissa HorstBusy Bee
asked in Performance & Development
Job levels including skill levels

Hi,we are currently implementing job leveling and are missing a feature to level each pre-defined skill list belonging to one job family, which should be the base for the calculation of the overall level.Workaround is to create a document including all skills and levels.Do you know a better solution?Thanks and best regards,Larissa

223
daniel.boon
Personio Product Manager
C
Follower
Christine ChiltonFollower
asked in Time Off & Attendance
Home page widget - Sick leave

How can I remove the sick leave from employees home screen widget?

377
LegoMD
Communicator
R
Getting Started
Rebecca MGetting Started
asked in Time Off & Attendance
Time Off Self Approval and deletion

Hi EveryoneWhen an employee applies for time off, they can either request approval or self-approve. How can I stop them from approving leave? Also, how can I stop them from deleting leave days previously taken?

812
Moe
Community Admin
E
Follower
EQ_CPFollower
asked in Employee Data & Documents
Table view for documents update

Dear Community,Does anyone know when the promised table view for document will be launched / is it already active in your profiles? According to Personio, it was supposed to be in April:https://support.personio.de/hc/en-us/articles/25628975141149-Improvements-Document, but we can not see it yet.If you have it, can you share some experiences with it - is the signature status for documents now visible to more roles than only the Admin role?Thanks a lot for your input and have a lovely afternoon :)Moni

672
SabbuSchreiber
Helping Hand
C
Follower
Christine ChiltonFollower
asked in Employee Data & Documents
People to celebrate

I am new to Personio and want to understand how I can get the entire business to be able to se anniversaries in the people to celebrate home page without sharing the permissions to HR Information.  I have done the calendar one but this is not then showing. 

132
C
Follower
A
Getting Started
AC12345Getting Started
asked in Employee Data & Documents
Legal Entities

Hello,  When personio was established in the organisation, a legal entity was created but employees were not assigned to the entity. We now have 2 legal entities (both of which are in personio), and I'd like to assign employees to these entities for payroll purposes. I understand the process is to terminate the employees contract and use the re-hire function, changing the entity at that time. However that is a very admin heavy process, and one I'd like to avoid.  Is there any other way to amend the legal entity that would also then pull through to the payroll function?   Thanks,  

141
SabbuSchreiber
Helping Hand
N
Getting Started
nopersonalinformationGetting Started
asked in Employee Data & Documents
API question: Can I retrieve future changes to employees via API?

Hi,I need to retrieve changes made for employees with an effective date in the future via API.I can’t find any information on this on the API documentation?Can someone assist me on this please?

774
M
Community Moderator
FriederikeThies
Busy Bee
FriederikeThiesBusy Bee
asked in Employee Data & Documents
Personio Employee API: time and timezone

Hey, we are using the list employees API to get new joiners from the system in order to activate them in other tools. I read at some point that the change happens usually around 3-4 am in the morning and have scheduled my integration for that time.  However I learned now, that the people are usually activated a day later (2nd day of the month) because no changes can be detected when I run the sync at 4am. My questions: at what time exactly are employees activated in Personio?  and: is this time UTC? UTC+1 or UTC+2Looking forward to your reply!

1017
M
Community Moderator
S
Getting Started
Sasi VigneshGetting Started
asked in Recruiting
Adding External Interviewers

How to add external interviewers and external recruitment agency in Personio?

151
SabbuSchreiber
Helping Hand
E
Getting Started
EntropyGetting Started
asked in Integrations & Workflows
Personio-Entra Attribute Sync

We need to sync our department hierarchy information in Entra. However, it appears that only the assigned ‘department’ attribute can be synced, but not the fully department hierarchy. Is there a way to export this information, e.g.:Human Resources > HR Business Partner > HR Business Partner - FinanceEmployee Org DataAlso there is also an attribute in Entra that could capture ‘cost center’ and ‘division’ but isn’t an available target for mapping:employeeOrgData resource type - Microsoft Graph v1.0 | Microsoft LearnWill it be possible to export this information via the Entra integration at some point?

110
E
Getting Started
C
Follower
Circus2012Follower
asked in Employee Data & Documents
Remove from org chart

I have an employee who is serving their notice and is on payroll. However we do not want him showing on the org chart functionality as he has been announced as a leaver. How can we do this?

786
J
Getting Started
B
Getting Started
Blue407Getting Started
asked in Integrations & Workflows
Advice and support on Entra integration

I have seen the basic guides on setting up SSO and also Entra integration for onboarding/offboarding staff automatically. We have been using Personio for some time, but without SSO and without any Entra integration.Is there any more information, more detailed guides that I could have on setting this up?At the very basic level, being able to create a new Entra user account automatically when a new starter is entered into Personio is going to be useful. What is really going to help us though, is being able to map fields from Personio into Entra. In a perfect world, I would like to have role based access setup, so that somebody new joining the Finance team would automatically be added to the Entra security group for Finance and get all the permissions they need to start being successful on their first day. Similarly for our other Departments.We also have a need to add new Female starters into the Women's email group etc etcIs that sort of thing possible?Any additional background reading w

2116
E
Getting Started
O
Getting Started
Olga LysiakGetting Started
asked in Employee Data & Documents
Making Emergency Contact Information Mandatory

Hi everyone,We have many employees missing emergency contact details in their profiles, and manual follow-up is becoming time-consuming. Can we make the emergency contact field mandatory for all employees? How to handle existing employees who haven't added this information yet? We've tried manual HR reminders and checked profile settings but need a more systematic approach.Thanks for any guidance! 🙏

252
SabbuSchreiber
Helping Hand
michelap
Getting Started
michelapGetting Started
asked in Salary & Payroll
Notification regarding A1 requests

Hi everybody, I have a question regarding the Compliance section in the Personio Payroll. I noticed that we don’t receive any notification when a request of an A1 application gets approved or rejected. Do you know if it is possible to set it up somehow and get notified about the outcome? Thank you in advance!

232
K
Community Moderator
Z
Getting Started
ZaheerAGetting Started
asked in Recruiting
How to send a contract through Personio

Hi, How can I send a contract through the app?In settings - I can save the template under Recruitment - Offer and it does show up however, when I fill in the contract it doesnt save it and I have to email the contract. Help!Thank you

2727
Gianluca
Getting Started
Terms & Conditions of the Personio Voyager Community