Support Area

Hi, for a financial audit we need to report remaining vacation days as of 31.12.24.Before with the classic builder I was able to create this report without any problems, I just selected names of employees, vacation days entitlement, planned, taken, carried over, and the final amount at the end of period. I am not able to to this since the Personio update. Can anyone help please? is there a way of reverting my profile to the old version so I can use the classic builder? 

Hi all,I am adding som new joiners and when creating new profile I did not check the box create account and invite as I needed some more information. Now that I have added said information, and go to manage accounts it says that login is not enabled. I am unable to click the “create login and send invitations” as it says that something went wrong (it is like this for all the people I have created and I have come back a few hours later and still the same error-message). Has this happened to someone else that knows how to enable the login/create the account? Best,Josefin

Hello all,We are designing our Performance management based in Personio possibilities and we realized that it brings some confusion having templates (cycles) and goals separate and not able to link feedback to goals. Moreover, we can only use one template per cycle, which sometimes makes it complicated to gather feedback after a personal feedback conversation.  I’d like to understand how are you using performance and goals to get the most out of it, what things did not work and are working well for you?  I am also happy to schedule a call and share best practices on this topic :)

Hi all!We’re setting up a performance cycle and for the 1st time we’re going to include an upward review to encourage open and honest feedback about our management team.Questions we have at the moment:Submission timestamps are visible to managers in anonymous upward reviews? If so, how the system prevent timing-based identification? A manager might correlate submission times with when they know specific team members were working or if the self-evaluation submission is done at the same time What other metadata safeguards are in place to protect reviewer anonymity?Anyone able to help here? Thanks in advance!!

Hello everyone, Just to clarify I don’t intend to modify any restricted selectors. My goal is simply to change the text color on Personio label to match the overall website design. Specifically, I’m trying to style this selector:.form-group labelUnfortunately, due to limitations with custom CSS, I’m unable to apply the changes, and I haven’t been able to get clear support from Personio. Does anyone know how I could work around this or apply the styling just for label? Thank you

Hello,since just now we're experiencing issues with the sync Personio → Okta. All fields are syncing correctly for the last year, but since today we see that the field "Manager” has the following value:PlainAttribute(key=preferred_name, value=*managerName*)The original value was just the manager name itself. What has changed on the Personio side since yesterday? Please note that nothing was changed on the Okta side, and the profile sync only happens from Personio (user profile source) to Okta. Kind regards,Dennis GroenenCloud Engineer

We integrated Personio with payfit (our existing payroll provider) early on in our Personio journey and indeed it was one of the reasons we went with Personio...this link seems to be broken and the two firms are so busy pointing fingers at the other that synching our data is a constant worry.Anyone else have this integration…..and is it still working or have you found a solution to the brokenness.It feels like manual payroll all over again whilst refereeing a rugby match…We need help…..​@Moe

Hi Folks,I am trying to set up a report that shows a full staff list, including separate columns for departmental hierarchy, e.g: First Name Last Name Business Unit Division Department Stefan Cunning CPO P&C People Partners  At the moment, we have the departmental hierarchy set up through the “departments/teams” section on Personio, i.e. CPO>P&C>People Partners, but I’m not clear on how this can be pulled into an Excel showing all the subdepartments.Any help and guidance is appreciated!ThanksStefan  

We’re looking to migrate to a new HR platform and like the look and functionality of Personio but one of the key features we require is the ability for staff to download the mobile app and view the holidays / absences of other staff in the app to allow them to book any holidays without conflict with other staff. When viewing the calendar in the app, it only shows your own time off and not that of others, is this permission based or a limitation of the app?

Dear Voyager Community,we’re considering connecting Personio to MS Teams, to enable the respective functionalities (daily updates, requesting absences via teams chat, etc.), but we’re having a hard time imagining how useful it will be. Can any of you, who have the connection active, share your experiences with it? Did you find it useful, how was the set-up and how well does it work for you? Thank you all and have a lovely day,Moni

Hello everybody, We are struggling creating reports in Personio, does somebody have the right answer?  New hires (not from recruiting module): How to report new hires quarterly without the system aggregating data month by month? For example, we have one new joiner in January, two in February and 0 in March. March will show as 3 new joiners, because it accummulates from previous months.  Leavers: how is the turnover rate calculated in Personio and why is it represented as a - % Growth , as growth does not only depend on leavers. We can’t represent it quartlery as it is also accumulating data. Anybody an idea on how to properly report leavers data quartlery?  Thank you!Ana 

Hi all!We just finished and closed our Review cycle and I wanted to export the reviews to the employee documents section. We did the same last year and back in the days, it worked just fine with exporting them within the system but I can’t find the option to do so this year. Can anyone help with that?  PS: Support ticket is open but I did not get any feedback as of now to it.

Hello everyone,We're an NGO with around 65 employees and currently use Personio for our annual skills assessment reviews. We're now looking to integrate a quarterly review process and are exploring how best to set this up (different cycles, one cycle with everything,...).We’re curious to hear how other organizations are using Personio for bi-annual or quarterly reviews between employees and their managers.Any insights, best practices, or tips would be greatly appreciated - and we’d be happy to share our own experiences at the same time!Thanks in advance 😊

Hello,I am testing the performance tool right now to launch soon our first official review. While testing, I created a self-assessment, two peer-reviews and a manager feedback. Now I have 4 different review answers for one employee for one cycle. How can I combine all of these in one overview? Considering that one employee will have several peers filling in their review, there must be an option to show all feedbacks at once? Otherwise, where can the manager create an own overview with notes on the feedback to be shared?Thank youEileen

Hi all,We have a wish to include our internal time off policy in the time off requesting process. We have noticed that we get alot of questions regarding swapping bank holidays, advance holiday etc. even though we have a policy on the intranet. We think it would be very helpful to have, in the time off section, a document or a link to a document consisting of key information you might need when requesting your time off. The help center AI told me it was possible but was not able to show how. Has anybody done this or something similair and could assist me? Best,Josefin

Hello everyone,Unfortunately, posting jobs is not working for us. For example, when I try to enter my LinkedIn ID, I get the error message “Something went wrong.”I have already checked the usual sources of error (company information, location, etc.).Do you have any ideas what the problem might be?Thank you. Hallo zusammen,  bei uns funktioniert das Posting von Stellen leider nicht. Wenn ich z.B. die LinkedIn ID eingeben möchte, erhalte ich die Fehlermeldung “Es ist etwas schiefgelaufen” Die üblichen Fehlerquellen (Firmeninformationen, Standort, etc.) habe ich bereits geprüft.  Habt ihr noch Ideen woran es liegen kann?  Danke  

Hi,I often want to search for a specific candidate in Personio through the search bar. It has worked well before. It now also gives the options as a list of people, but when I click on the person, I nowadays always get the following: Reloading the page doesn’t help. The only solution is to go through Recruiting and search for the candidate in a specific position. But this is inefficient as I might not remember in which stage they are etc.Help?

Hello, We are having an issue related to Personio/ DATEV Integration. We have a problem with our external payroll partner about the data not aligning between Personio and DATEV regarding employee information, pay raise updates, sick notes, personal numbers etc. Therefore, the partner sometimes needs to do the entries manually. Could we get assistance to understand the issue better? Another issue is related to Payslips that it cannot upload directly from DATEV to Employee profiles directly.  Thank you!  

We have encountered an issues with overlapping absences in Personio, that employees are able to add multiple absence types (e.g. vacation and sick leave) for the same time period. This results in deducted vacation days even though the employee is sick and has registered sick leave. The system does not generate a notification of this happening. Has anybody else had the same issue and figured out an automation or any other workaround to stop this from happening or that you are atleast notified of it?

Hi,Since the latest (?) update, my Personio app has not been working. It has been showing the following since the update where Inbox should’ve come visible in the app: Is there something I should do?Tagging ​@Moe as we have discussed this earlier.

 Hi everyone,We are currently preparing for the upcoming EU Pay Transparency Directive and would like to hear how other companies are approaching this in Personio. How are you structuring and handling pay transparency in the system? Which data points / reports from Personio do you find most useful to support compliance (e.g. job categories, compensation elements, gender-related reporting)? For those of you operating as global companies with multiple legal entities – some within the EU and some outside – how are you dealing with these differences in practice? Any insights, best practices, or lessons learned would be highly appreciated!Thanks in advance 🙏Kirsten Sohnesen, FabricAir

Hi all, We have a Development Report 2025 Review Cycle set up. Its status is active, but the colleagues who filled it out this year cannot access it any more. The filled out form simply does not appear in Review Cycles section.They say everything was okay last week.Do you have any suggestions? Thank you, Vesna

Hi all,  Up until recently we really liked the possibility to type /personio in any Slack conversation and a window to request an absence directly from there was amazing. Now I checked it and it doesn’t work. It says /personio is not a valid command. In Slack, all messages that start with the "/" character are interpreted as commands.Has anything changed from your side recently on this? Best regards, Vesna

Hi Everyone, do you maybe know as of when we can use the Announcements widget? Thanks a lot for the update and bests,Diana

Hi all, Ireland is required to comply with Gender Pay Gap Reporting guidelines this year and our team is beginning to outline a process for this ahead of time and would love your ideas on how to get started. Are you using Personio to help generate the data required by the EU? What helped most? What attributes did you need to implement to generate the data? How did you set your reports up to provide the best picture? Any and all guidance is much appreciated! 🙏🏼