Support Area

1574 Topics

Hello all,for reporting purposes we are maintaining the “notice announced” field when employments are terminated.I noticed that I (as an Admin) can add this field in the employee list, but other employee roles can not.I would like to enable our employee role “Finance” for this field, but can’t find any information how to do this. Which access right I have to enable for this so it would be visible for this employee group? Thank you for the help!

24 days ago

AkallGetting Started

asked in Recruiting

AI CV Screening Integration

Hi Personio, is there still no AI CV Screening Integration System integrated within Personio? My Issue would be the integration from Personio with an AI tool that will automatically parse the CV and reject if certain conditions are not met? Would be nice if you could us a solution for that. Best Regards

25 days ago

Katharina van Reimersdahl

posted in Attendances & Absences

Wochenende und freie Tage (bei Teilzeit) in einer anderen Farbe darstellen

Liebe Community, aktuell ist es so, dass das Wochenende und auch freien Tage unserer Teilzeit-Mitarbeiter im Kalender hellgrau angezeigt werden. Kann man diese Farbe ändern, sodass die Abwesenheit mehr heraussticht? Oder geht dies nur über den Import der entsprechenden Abwesenheit? Feiertage sind z.B. etwas schöner dargestellt 😉 Vielen Dank und schöne Grüße, Katharina The original post was translated by the moderator.Dear Community, At the moment, the weekends and days off of our part-time employees are displayed in light grey in the calendar. Is it possible to change this colour so that the absence stands out more? Or is this only possible by importing the corresponding absence? Public holidays, for example, are displayed a little nicer 😉 Many thanks and best regards, Katharina

25 days ago

Jonas WeigtGetting Started

asked in Attendances & Absences

Is it possible to set the project mandatory for time tracking?

Hi everybody, Thank you very much for your help. Is it possible that tha “project” field in time tracking is mandatory?I want to have that my employees must enter a project when they track time.Is this possibly? We had the situation (multiple time) that somebody forgot to set the project.We dont use Kind regards, Jonas

25 days ago

Peter.GonnsenGetting Started

asked in Integrations & Workflows

SMTP Authentication Issue

Hello,I ve been trying last couple of days to find out what is wrong with the SMTP connection.It was working normally and all of a suddent it stopped.. So I was trying to reconnect ti by reapply some mappings in our IDP or remove the SMTP and readd it but all failed..The error I am getting is :Reason:Failed to authenticate on SMTP server with username "karriere@cerascreen.de" using the following authenticators: "LOGIN", "PLAIN", "XOAUTH2". Authenticator "LOGIN" returned "Expected response code "235" but got code "535", with message "535-5.7.8 Username and Password not accepted. For more information, go to 535 5.7.8 https://support.google.com/mail/?p=BadCredentials r11-20020a05600c35cb00b004127057d6b9sm5361583wmq.35 - gsmtp".". Authenticator "PLAIN" returned "Expected response code "235" but got code "535", with message "535-5.7.8 Username and Password not accepted. For more information, go to 535 5.7.8 https://support.google.com/mail/?p=BadCredentials r11-20020a05600c35cb00b004127057d6

25 days ago

persona555Getting Started

asked in Employee Data & Documents

Why are upcoming employee birthdays no longer visible on homepage / dashboard?

Hi,New homepage dashboard seems to have removed information that were useful for HR staff, such as upcoming birthdays of employees. Now I can only see upcoming birthdays of my team, but I would prefer if HR role could see upcoming birthdays for the entire company.

26 days ago

anitabalintGetting Started

asked in Recruiting

E-signature

Hi, I would like to send out 2 documents, each with a signature request, from the Recruiting stage to a candidate who we want to hire. Under the offer tab I can only send one ‘contract’ with attached signature request. How can repeat the same with a second document?

28 days ago

Tamara_BijelicGetting Started

asked in Employee Data & Documents

New Dashboard

Hello Personio Team,I'm reaching out to share some feedback on the recent launch of the new homepage/dashboard. While the updated design is clean and tidy, it has inadvertently made our work as HR practitioners more complicated.One of the main challenges we're facing is that the direct approvals re. on- and offboarding, absences and other topics are no longer easily accessible from the overview. Instead, all tasks can only be accessed via the inbox and not possible to tackle from there directly, but given only as notification/task. This change has made the overview less streamlined and user-friendly, especially for those of us in HR who manage multiple tasks and approvals daily. I'm sharing this feedback in the hope that you'll take it into consideration. Is there a possibility of creating a version that combines the sleek design of the new homepage with the functionality of the previous one? If not, would it be feasible to revert to the previous view, at least temporarily?Thank you fo

29 days ago

LegoMDExplorer

asked in Integrations & Workflows

On/Off-boarding workflow

Dear Community,For ISO purposes we have to track the date when the on/off-boarding tasks were done. Currently in the overview I can only see the deadline of the task. Do you maybe know if it is possible to display the date when the task was done instead of the deadline? Or to add a column where I can add date when the task was done?Otherwise I have to add this date into the single tasks - that is clear. Thank you so much for your input, idea, answer!!! bests, Diana

29 days ago

ZaubermausGetting Started

asked in Employee Data & Documents

Export Timesheets

it is possible to export timesheets to Excel?

29 days ago

AnnVFollower

asked in Performance & Development

Turn off all Goals email notifications

We are planning to start using the Goals section from Per&Dev. How can we turn off the e-mail notifications about “new goal created”, “goal updated”, “new comment on your goal”.. as these will not be necessary?Having an overall setting for such notifications would be helpful, as everyone is getting too many emails anyway..

29 days ago

jo spencerGetting Started

asked in Reports

Oli.SevoGetting Started

asked in Employee Data & Documents

40 hours work week

Hi,I would like to change workweek hours in Personal info for our few employees from 38,5 to 40 (which is not standard for our company, it is only an exeption for general managers).I have noticed that if I want to create a new employee profile - 40 hours week gets automatically assigned, even though 38,5 is our work week.Yet, I have 2 profiles already active profiles that would need 40 instead of 38,5 that they have right now.Is there any way I can change it myself? thanks!

30 days ago

ToriGetting Started

asked in Employee Data & Documents

Enrolment Certificate

Hi,We are cleaning up our Profile information section on Personio and creating a guide for how to complete this (primarily for expats). Can someone clarify what the ‘enrolment certificate’ section is, why its important and why we can’t remove it? Thank you!Best,Tori Wilkinson

30 days ago

rachelEB

asked in Attendances & Absences

Flexitime in Personio: automatically book overtime as paid time off

Hi Community,Is there a way to convert (approved) overtime into additional PTO without HR manually going into employee’s Attendance tab, go to Overtime & Deficit Hours > More details > Convert overtime to comp time. E.g. is there a way, as soon as the manager approves the hours for them to be credited automatically as PTO balance? (or any good workarounds?) Many thanks in advance Rachel

30 days ago

Andreia OliveiraGetting Started

asked in Attendances & Absences

Custom sick leave for high risk maternity - not displaying in payroll report

Hi!I’ve created a custom sick leave that we have in Portugal - the high risk pregnancy sick leave and I have 2 employees on this leave.My problem is, why is it not displayed in the payroll monthly report?If I choose the sick leave it will be displayed, but a created medical leave, or marriage leave will not be displayed. can you help?thanks,Andreia

30 days ago

CathyPersonio Product Expert

posted in Product Testing, Research & Interviews

Tracking Change History across Personio

Hi All, My name is Cathy and I am a Product Expert here at Personio.Our Product team are currently looking to introduce a way of tracking change history across our Platform. This tracking would cover the occurrence of a change event - when something is created, updated or deleted - the time at which this event occurred, the responsible user or service, the impacted entity/attribute/user/company etc. The context behind this change would also be provided.For example, would you like to be able to see who deleted an employee profile and the time and date at which it was deleted?From our Community users, we want to understand what are the most important change events that you would like to see tracked in Personio?We would also like to understand your reason for searching change events and which of the below timeframes would you expect to use most:Changes made in the past month Changes made between 1-6 months Changes made between 7-12 months Changes made more than 1 year in the pastThank you

1 month ago

Lucv3lFollower

asked in Attendances & Absences

Create a series of absences

Hey all, We are currently in the process of implementing Personio and the way we have set up WFH days in our old system is that you can select a certain date on which your schedule for WFH starts. So you can create a series of absences (in this case for working from home). So for example I am WFH every wednesday and friday, is there a way to permanently put this into my absence calendar so I don’t have to manually fill out my WFH days every month since it’s the same (sometimes it differs but then you can delete one entry). Thanks! Luc

1 month ago

BISRecruGetting Started

asked in Recruiting

Messages in Recruiting

Hello All :), Is it possible to search for a specific topic in the "Messages" tab? It is a single history, if I see correctly. So you would have to read through everything if you are looking for something specific. Many thanks

1 month ago

t.schneiderGetting Started

asked in Employee Roles & Approvals

How do you create trainee employees?

Hallo an die Community,wir sind neu im Personio-User-Team, wir sind jetzt schon froh den Schritt gegangen zu sein. Soweit sind wir auch klar gekommen und arbeiten schon fleißig mit Personio.Trotzdem wollte ich fragen, wie ihr mit Auszubildenden umgeht?! Klar sind die Festangestellt, sind ja aber regelmäßig auser Haus, Lehrgänge, Berufsschule etc.Wie geht ihr mit der Abwesenden Arbeitszeit um? Bucht ihr die Arbeitszeit über Projekte? Gibt es da ein Tool was ich noch nicht entdeckt habe?Ich freue mich schon auf den Austausch!Liebe GrüßeThomasHello to the Community,We are new to the Personio user team and are already happy to have taken the step. So far we've got on well and are already working hard with Personio.Nevertheless, I wanted to ask how you deal with trainees! Of course they are permanent employees, but they are regularly away from home, training courses, vocational school, etc.?How do you deal with absent working hours? Do you book working time via projects? Is there a tool tha

1 month ago

Fatima SakhawatGetting Started

asked in Recruiting

Auto Posting is not publishing jobs on the free platforms

Hey Personio Team, For all of my posted jobs via Personio, the ‘auto-posting’ feature is not working...none of the jobs are being automatically pulled to Indeed or Monster. In addition, the jobs that have been taken down and archived are still being shown on Indeed. Can you advise a solution for this? Thanks, Fatima

1 month ago

TanjaTGetting Started

posted in Attendances & Absences

Employee Updating Past Approved Absences without Notification which past absence has been updated

Hi everyone,we have come across an issue regarding an employee who updated her previously approved paid holiday in the past. Surprisingly, we received a notification in the approval chain when she changed it to a future date. However, there was no notification or information indicating that she had modified an absence from the past. This discovery raises concerns, as it means that any employee could potentially alter their past paid holidays without our knowledge.To provide an example, our employee had an approved paid holiday scheduled for May 26th-27th, but she subsequently changed it to July 26th-27th. Unfortunately, we can only see that she requested a new absence in the approval chain, without any indication that she actually updated a previous event.Is anyone else experiencing this, and is this a concern to you that an employee could alter their holidays by just updating their past absence?

1 month ago

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