Hello community,
I have created a template using the variable first_name. But unfortunately the template does not pull the first name from the personal data, the field just stays empty and I have to enter the first name manually. What can be the reason for this?
Best answer by International Support Team
View originalHi
Thank you for your community question! The placeholder first_name is a Predefined placeholder, in order for the system to pick up this placeholder you will have to add Curly Brackets, see image below:
I hope this helps you! Once again thank you for your community question.
I hope you have a lovely day.
Best,
Sofia
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