I have a problem with Personio Conversation:
the ticket was assigned to me based on the activity and later - resolved by me. Right after that, this ticket appeared as a new ticket request with “Re:” Every time I assign this ticket to myself again or press “resolved” it keeps coming back as a new request.
So I have like 20 same requests now...
Does anyone know what is the problem here and how to resolve it?
Screenshot is attached.
Thank you in advance!
![](https://uploads-eu-west-1.insided.com/personio-eu/attachment/72a69930-d40a-4fe0-87cd-347ad0e8d0a2.png)