We have a new users whose account is not syncing to Entra.
This user was part of a group of new hires and those accounts have synced.
There’s no log entry.
Kindly help
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Hi
I’m sorry to hear you are having issues with the synchronisation between Personio and Entra ID. As you mentioned part of the group of new hires have been synced and one of them not, I’d recommend you to contact our Support Team.
The Community is here to support you with any topic and inquiry. Nevertheless, if the topic you publish requires to check specific data on your account, a support ticket is the correct request form. Through a support ticket, we will be able to log in into your account, check the settings together with you, and also verify if the topic might involve a system error.
You can contact the support team via The in-product Help area. Be aware that only Account Owners can contact our Support Team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here.
Please let me know if there is anything else I can support you with! 
I wish you a lovely day! 
Best,
Zulema
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