Hi community,
When I tried to bulk reject candidates by selecting multiple candidates → clicking Actions → Disqualify → Reject with email, the candidates were all emailed but not rejected.
This does not happen when I use the Reject without email option, or I reject the candidates individually.
What could be the issue here?
Best answer by International Support Team
View originalHi
When you rejected in bulk, did you receive an error message? Could you please share with me a print screen of that error message?
How many employees did you reject in bulk?
Thank you.
Best,
Sofia
This error message happens with bulk rejection with ‘Reject’ and ‘Reject with email’ buttons
Hi
Possibly this is a system error. In this case, I would suggest you to create a support request via Find Answers.
Be aware that only Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here.
Please let me know if there is anything else I can support you with.
I wish you a lovely day.
Best,
Sofia
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