Hey @LegoMD 

It is most likely to do with the setting Restrict adding new time entries to the past calendar days being enabled for the work schedule here.

Unfortunately when this option is enabled, the copy time entry can not be used simultaneously. We have received feedback from a number of customers that this is causing issues and that they would like for both to work together. I could not see any current posts about this in our Ideation Area, so could I kindly ask that you post this feedback into there to give further visibility of the problem. 

If there is anything else I can help with, please let me know.

Best regards, 

Conor

Hi Conor, many thanks for your reply!!!

Yes, I have checked this before I posted my question but pls see, that this option is not enabled:

What could be then the problem?

Thank you again for your kind reply!

Bests, Diana

Hey @LegoMD 

Okay that is strange, as this is the usual consequence on this setting.

For a deeper look, I would need to have a look into your account so I think it would be best for a fast solution on this to have the Account Owner reach out to our support team. They can then investigate this deeper and find the exact reasoning behind this missing button.

If I can help in any other way, please let me know.

Best,

Conor

Thank you Conor, I will contact the support team! Have a good day!