As a writer, I’ve always held a certain bias against generative AI tools and often refused to use them for my work whether it be within academic writing, content writing or creative writing. Then a few friends, colleagues and even family members of mine pointed out that AI can be used for more than just paraphrasing, copy-pasting and most importantly, as a substitute for our jobs!
This got me thinking more on the subject and after doing some research I was pleasantly surprised by the impact that AI has had with its myriad of functions. Turns out instead of using it as a shortcut, “commanding” it to provide us with information and finish work, it can be used as a useful tool to engage in smart work. In fact, I’ve heard many people call AI their omnipresent colleague. Don’t get me wrong, I am not here to promote AI. Quite the opposite actually.
As I have recently discovered, to the best of my knowledge AI is in fact not out to get our jobs but can be used as a “friend” rather than a competitor to help within our work.
Narrating an anecdote from my personal experience of how AI saved me quite a bit of time. After recently completing an assignment for my Strategic HRM module, I wanted to count the words constituting the intext citation within paragraphs and I was told that I can just ask ChatGPT how many words there are!
Instead of undergoing the tedious task of counting every citation within my 4,000 word paper, I simply asked ChatGPT and it gave me the exact breakup of the words. I believe by providing the right sensitisation towards AI and abolishing the fear of replacement within people, it can do wonders.
Reflecting back on several HR functions I have performed, I noticed that I too have used AI to automate a lot of operational tasks so that my full attention can be concentrated on the people!
For example, in my previous organisation, we used a tool containing AI features to capture employee experience and feedback data. When used in the right way, AI can contribute in a beneficial manner. I believe that none of what we do as HR professionals can be permanently replaced by AI because at the end of the day what we provide our employees with a human touch, cannot be fulfilled by AI. What it does is lend a helping hand to make our jobs a little easier.
There is a lot that organisations can do to eliminate the fear around AI replacing jobs so that people are not afraid to use it in the right way. Either employees are raving about its features or afraid of its impact, there is no in between. But that is a whole other topic of discussion.
Encouraging safe, ethical use of AI and providing the right training around AI tools will help employees leverage it to support their skills and feel comfortable with its existence in the workplace. Moreover, as HR leaders, while we are creating strategies regarding other organisational aspects, it would certainly be useful to integrate AI strategies into this. Who knows, when aligned with business goals we might unlock our next major breakthrough!
Along with this sort of awareness, I believe communication with employees is the key so that they do not hold animosity against AI in fear of their jobs being taken.
Again, reiterating that I am not promoting AI in any way and I am sure everyone has their own experience and methods of using it. Just wanted to share my thoughts and would love to know what people’s opinions on this are, given that it has been an ambivalent topic for quite some time now.