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Dear community,

Have you ever been contacted by an employee because they are not able to see a certain absence type in the absence tab within their profile?

Users often ask us this question, and we would like you to help us out to solve it! Do you have any hints or maybe know the answer to it?

❓ Why can't my employee see a certain absence type in their profile?

Looking forward to receiving your input!

I am happy to share the answer to this FAQ! 

If your employees cannot see a certain absence type they are supposed to within their employee profile (Absence tab), this might be due to two aspects:

  1. The employee lacks access rights: For example, when a new absence type is created, employees must be granted with the corresponding access rights for them to be able to see, request or edit it within the employee profiles. 
  2. When accrual policies are activated: Employees only see absence types which have accrual policies activated, if they have been assigned with one. For example, in the Absence type for “Vacation” accrual policies are normally activated. If an employee has not been assigned to one of the accrual policies of the absence type for Vacation, they will not be able to see this absence in their profile.

The following help center articles are helpful to configure the mentioned topics in this FAQ:

Let us know if you have any questions about this topic!

Best,

Andrea

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