Hi dear community!I need your support regarding the deletion of the work timer. The employee's issue is:They started their workday by "clocking in" (starting the work timer) Before leaving for vacation, they forgot to "clock out" (stop the timer) As a result, the system has been continuously counting their work hours It now shows they've been "working" for over 330 hours straight…. They can't fix this themselves - they can't stop the timer or edit the incorrect time entry. How can I as administrator solve this? I want to delete also this time so it doesn’t mess up her working hours..Screenshot is attached.

Stopping and deleting the time tracking timer

Hi dear community!

I need your support regarding the deletion of the work timer. The employee's issue is:

They started their workday by "clocking in" (starting the work timer)
Before leaving for vacation, they forgot to "clock out" (stop the timer)
As a result, the system has been continuously counting their work hours
It now shows they've been "working" for over 330 hours straight….

They can't fix this themselves - they can't stop the timer or edit the incorrect time entry. How can I as administrator solve this? I want to delete also this time so it doesn’t mess up her working hours..

Screenshot is attached.

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Hello @Olga Lysiak ,

apologies for this late answer. Have you already managed to delete / edit the entry?

In general, employees with sufficient access rights (check this article for more information) and admins should be able to edit and delete the entry.

If this does not apply for your case, please raise a support ticket so that our colleagues can check the issue.

Have a great rest of the day!

Best regards,

Andreas