+1We have recently switched to using Personio as our HR system and wanted to upload previous/inactive employees onto the system. However, when I try to add a new employee an error message pops up saying that we have reached our user limit. If we could get an answer to these 2 questions, that would be great!
Best answer by ConorCunningham
Hey
While inactive employees do not count towards the employee limit, you will need open spots available to add the employee to the system in the first place. This is because you will need to add the employee which will put them into an Active status first before putting them into an Inactive status.
For this reason, you may need to upgrade your subscription to a larger amount of employees. Alternatively if you had a test employee account, you could choose to put it into an inactive status temporarily while you add these inactive employees. Once the employees have then be added, you can then put it back into an active status. However, I wouldn’t recommend doing this for a real employee account due to these reasons:
I hope the information I gave above has helped you in approaching this situation. However, if you need any further assistance, please let me know.
Best,
Conor
+7Hey
While inactive employees do not count towards the employee limit, you will need open spots available to add the employee to the system in the first place. This is because you will need to add the employee which will put them into an Active status first before putting them into an Inactive status.
For this reason, you may need to upgrade your subscription to a larger amount of employees. Alternatively if you had a test employee account, you could choose to put it into an inactive status temporarily while you add these inactive employees. Once the employees have then be added, you can then put it back into an active status. However, I wouldn’t recommend doing this for a real employee account due to these reasons:
I hope the information I gave above has helped you in approaching this situation. However, if you need any further assistance, please let me know.
Best,
Conor
If you are a Personio customer please use the same email address for registration as in your Personio account. By doing so we can help you faster if we might need to check something in your account. Do you already have an account? > Login
! Your public username cannot contain any personal information such as email or other private information! You can't change your username after registration.
This is our service and networking community for all Personio users and HR Professionals. If you have not registered yet, please select "create an account"
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
