Hello @lisaamoroso ,

The main reason why error messages appear when uploading documents, is that a placeholder is missing a symbol. You can check the placeholders, list of options, and signature placeholders in your document to make sure if any of the following cases apply:

• Are your placeholders complete with the symbols {{ }}?
• Are your List of options complete with the symbols he ]]?
• Are the gender placeholders complete with the symbols || ||?
• Does your signature email contain the following:
  • @@Name (designation)@@
  • @@designation##city@@ (optional)
  • @@designation##date@@ (optional)

If none of the options above help out to solve the inquiry, please upload the document template on your employee profile under documents and contact our support team through Find Answers. My colleagues will be able to log in into your account and check why the document is not being accepted by Personio. 

Please let me know if there is anything else I can support you with regarding this topic.

Greetings from Munich,

Andrea

Hello @lisaamoroso 

Just checking in, since the question is still open: did you manage to solve this matter?

If you have any other questions, of course go ahead and let us know in a comment :)

Happy weekend,
Daniele