Hi folks,
When sending a document for signing there is a notification that indicates if the person has an issue with the contents of the document they should contact esignature@personio.de
How can this be changed? This is not an active email and just results in a bounceback.
Thanks
Best answer by International Support Team
View originalHey
This is a good catch, I was able to reproduce this email address bouncing back also😀
I will highlight this to the relevant team to update accordingly, so I appreciate you bringing this to our attention.
If I can provide you with any further assistance, please let me know.
Best,
Conor
Ah - I thought maybe I needed to add in one of our company addresses somewhere
Thanks a mill
Hey there, just looping in on this. I’ve issued another contract and the candidate has highlighted the email bounce back after asking a question about the contents. Would there be a timeline to when this will be rectified? Cheers
Hey
I reached out internally on this and they are aware of this pain-point at the moment and unfortunately it is not easily fixed. This is because the elements you see are maintained by our partner Signature IT and not owned by us. I have had the internal teams reach out once again for an update on this, however I could not give a specified timeframe on this being rectified.
If you have any other questions, please let me know.
Have a good day ☘️
Best,
Conor
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