Sticky

FAQ: Why is my employee not receiving the invitation email?

  • 30 September 2022
  • 0 replies
  • 381 views

Userlevel 6
Badge +16
  • Former Community Admin
  • 1125 replies

Dear community,

Have you ever had the situation that you are trying to send your employees the invitation email to Personio, and they are not receiving it?

If you are wondering how to avoid this and what to do in case this situation comes up, please check out our troubleshooting tips:

👉🏼 First off, you need to make sure that your employees’ email address has been activated by your IT Team. Otherwise, our mail provider will block the corresponding email address and the employee will not receive any email from Personio.

If the employee is not receiving the email:

📨 Ask the recipient/employee to check their spam folder

❎ Double check if the email address is incorrect or inactive

If none of this applies, the email address of your employee has probably already been blocked by our email provider.

💡 To unblock it, go to the Find Answers section in Personio via Help > Support and Updates > Find Answers and contact our Support Team. State the email address and the URL of the employee profile in question.

Here is an example text:

Dear Personio Support Team,

The email address [insert email address] has been blocked. The corresponding URL to the employee profile is [insert URL]. Please have the email address unblocked by your mail provider.

Many thanks!

 

Please visit our help center articles for more details about this topic:

→ Why Is an Invitation Email Not Being Delivered?

→ Why Am I Not Receiving System Emails From Personio?

Let us know if you have any question about this topic!

Best,

Andrea

 


No replies

Be the first to reply!

Your reply