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Hi there, 

I am seeking for help to to update existing employee profiles by uploading an import. 

In our existing employee profiles, we added 3 attributes to one section. We prepared an import excel which included:

  • respective email addresses of the employee profiles we wanted to update
  • The 3 attributes and the intended information (YES/NO) and one was a date 

We checked that the import file is correct, meaning that we used the correct format for dates and the email address that match with the one’s saved in Personio. 

When importing the upload, we selected the option ‘Employee’.

We then received the error message, saying that we do not have enough available licences to import this data. Our intention is to import data to existing employee profiles, however, the import would apparently create new employee profiles. 

 

Therefore, my question is: Is there a way to import data to existing profiles? 

 

All support is appreciated, many thanks :)

 

Best,

Alma

 

 

Hi @Alma,

Yes it should be possible to upload data to existing profiles. Did you added in the template the email addresses of the employees?
The email is the Unique ID when importing, the Unique ID will link the data to the existing profile.

Here you will find more information regarding: Import Employee Data (Implementation).

Best,

Sofia 

Hi I keep having the same issue, even though I’m using the email address as tthe unique ID

Hi @AmandaMasuku 

In this case, I would suggest you create a support request via Help & Feedback: Help & Feedback > Browse for help > Contact us

Be aware that only Account Owners can contact our Support team. In case you are not registered as such, please contact your colleagues in the role, or add this information to your account. You can find out how here.

Have a great day!

Best,

Valentina 😀

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