Custom role access

Hi ​@HStan !

Just tagging ​@Edda van der Ende , ​@LegoMD , and ​@HRJoy as they might be able to help!

Hi, I believe the best would be scheduling a call-back with Personio so that they can view your screen and you can look at all settings as it could be something not related to these permissions.

Hi ​@HStan,

Have you tried to just select the reporting line instead of the Team condition? I usually work with that and it seems to be fine. :-)

Hi ​@HStan , 

What other role have you assigned to this person ? 
Always remember that roles are cumulative :) So if you have the view set-up for the “All employee” role, this is why they can still see other people info. 

Cheers, 

Nathan 

Thanks all - ​@Edda van der Ende how do I schedule a call back with Personio?  I can’t see this option?

​@Nathan Jolly thanks for that - the All Employees role shouldn’t allow admin access to other team private HR data though so something is not working with my custom filter.

​@SabbuSchreiber the individual’s access is outside of her reporting line unfortunately so that wouldn’t work. 

Hi ​@HStan,

Have you tried the other “own” team filters? :-) Those depend on how the team and organisation is structured:

Regarding scheduling a call back from Personio, when you go to “Support” at the bottom left, above your profile icon, you’ll find different support options. One of them a contact us button where you can request call backs or also submit your request as a ticket:

This however pre-requires you to be an account owner. If this is not available to you, check with your Admin. 😊

 Hi 🙂 ​@HStan
Have you been able to resolve the issue in the meantime?

I’ve not been able to resolve it unfortunately - I tried adjusting the custom filter to just Team = Germany and that happily restricted view to the other country teams but did not give the access required for Team Germany!  I’m stuck I’m afraid - I’ll reach out to Support and see if I can schedule a call with someone at Personio I’m sure it’s something small that I’m missed.

Thanks for your help everyone.

Hello ​@HStan were you able to solve your issue with the Support Team?
Best,
Daniele