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Dear Personio community,

I am making this post to request information regarding visibility of the Absence Calendar for employees. Below you can find the case information.

Ragid is the Team manager of the Ads team. With two subteams (Amazon Ads & Google Ads) .Ragid wants to be able to see the overview of his team's absence (leave) in Personio. However, their absence is not visible to him. For some reason, he CAN see the absence of for example the Front end team, but not of his own teams.

Based on the settings we have in the employee roles, RagidĀ can see his direct reports (Team Leads of Amazon Ads & Google Ads) but canā€™t see the direct reports of his Team Leads. Is there a setting we can set for Ragid to be able to see the direct reports of his team leads as well? Or do we need to make a separate role (ā€˜Team Managerā€) with exceptions (rules) for the sub teams?

I hope to have informed you sufficiently, if not, do not hesitate to reply to this post.

Kind regards,

Ā 

Ragid

Dear @Ragid Martis,

First, I wanted to give you a warm welcome to theĀ Personio Community šŸŽ‰.

I would like to ask you ifĀ the option My Reports has been setĀ for the calendar absence you are mentioning within the Employee roles. This optionĀ refers to the direct and indirect reports of a manager, so Ragid should be able to see theĀ absencesĀ of their teams and subteams.Ā 

If the employee roleĀ hasĀ been this way, and Ragid is nevertheless not able to see the correct absences, I would kindly ask you to contact our support team via Find Answers..

My colleagues from support will be able to log in into your account and verify if this topic is related to a certain configuration, or if it in deed is a system error.

Be aware that only Contract and Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information. You can find out how here.

Please let me know if there is anything else I can support you with.

I wish you a lovely afternoon.

Best,

Andrea

Dear Andrea,

Thank you for the response.

Yes, My Reports has been set for the calendar absence in the Employee roles. Still having this set, Ragid still canā€™t see the absences for Subteams. But Ragid can see his direct reports. Only absences Ragid canā€™t see, is the specific subteams (Amazon Ads & Google Ads).Ā Therefore, the confusion. Do you think the settings of the Team/Subteams can effect this visibility too?

Looking forward to your reply.Ā 

Kind regards,

RagidĀ 

Dear @Ragid Martis,

It is possible that the settings of the teamsĀ and subteams are causing this situation. In order to check the exact reason, please contact my support colleagues as described before. They will gladly inspect your account.

Let me know if I can support you with anything else.

Best,

Andrea

Dear @Andrea,

Thank you for your response and iā€™ll contact Support to receive further explanation and instructions.Ā 

Best,

Ragid

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