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Artificial intelligence on the rise: How will this affect HR? 🔦

  • 24 May 2023
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Artificial intelligence on the rise: How will this affect HR? 🔦
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Dear Community,

"What means? How does? Name? What do I need to look out for when?" 

All of these are questions that artificial intelligence (AI) programs like ChatGPT can answer. The popular chatbot ChatGPT can engage in human-like conversations and answer (simple and complex) questions within seconds, write entire paragraphs of text and even code a website from scratch.

 

1️⃣ What is ChatGPT?

“ChatGPT is a model developed by the US company OpenAI. Through the deployment of AI systems it interacts in a conversational way so that it can follow instructions and give detailed responses. The dialog-based exchange allows the program to ask follow-up questions, to admit errors, to question false premises, and to reject inappropriate requests.” - OpenAI

 

2️⃣ Can HR benefit from this?

HR professionals can leverage artificial intelligence programs and thereby create advantages in their day to day work. Among other things it is possible to…

 

✍️ Write HR documents such as termination letters or application rejections 
🗣️ Match the tone of e.g. job advertisements to the employer brand 
💪 Make recommendations for training, development based on skills
🌏Translate documents
🙌 and much more!

 

3️⃣ What do I need to be aware of?

The more details, the better! When using an AI program, data quality and the reliability of the data entered are crucial. Only then programs like ChatGPT can demonstrate their potential and deliver added value for HR.

Apart from this, companies need to be aware of the risks involved. Even if the chatbot offers support, companies must be aware that insufficiently entered details or data can also lead to wrong decisions being made.

 

4️⃣ Are there any risks involved?

  • To achieve the most accurate and significant results possible, the more details the better. In some cases, this can also mean sharing confidential data, which is then processed in the AI program.
  • AI programs, like ChatGPT, are based on technology. Especially in HR, where people represent the central core, one should not solely rely on data and statements of a chatbot. Determine how you can add a personal touch to the results. 

 

Do you see any further potential in using AI programs like ChatGPT? Which additional tasks could be simplified in HR? Do you see any other possible risks and how would you tackle them? Looking forward to your discussions in the thread. 😇

 

Best,
Melissa


1 reply

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AI powered apps as all other apps need data. There are HR platforms that have their own data and can provide services based on that data (e.g. LinkedIn could recommend candidates to companies via an AI powered algorithm), but very often the data needed for services is internal data that we as company do not want to share or are not allowed to share.

The combination of HR and business data can lead to very valuable insights and could power great AI based services. But for HR data privacy plays an important role and business data is also something we as company do not want to share with other companies.

In my opinion it would therefore be great if we could in the long run easily transfer the raw data from Personio and other sources combined with the roles & rights defined in Personio to a central data warehouse. The combined data could then be used to power AI based apps (Personio could in the long run also be such an app). A long term vision in my eyes, but a feasible one, even though there are still a lot of obstacle to overcome. E.g. attributes would have to be tagged according to the data privacy level: something like “membership in a certain church” should not be transferred to the data warehouse or it should at least be stored a specific silo that would only be accessible for very specific services (e.g. payroll). ...

ps: Also worth reading: https://joshbersin.com/2023/06/the-next-generation-of-hr-software-has-arrived-finally/

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