We have been asked by our IT department on so many occasions now to look into our onboarding and offboarding steps as they don't receive the notifications or it has been very hit and miss.
am i right thinking managers must tick their system task before IT receives the next notification.
Has anyone had any similar issues and what is that we are missing- it has been very challenging for the past 9 months as they keep saying they don't receive it.
I am attaching a snippet from our helpcenter article on Notifications and Tasks in Personnel Administration which outlines when notifications are sent out.
If your employees are consistently saying they are not receiving these notifications, we can kindly look into this in greater detail for you. If you have the nominated Account Owner send in a support request via Find Answers, we can check our Mail Provider to see what the issue may be.
Please let me know if I can be of any further assistance.