403 forbidden when we try to upload a document to an employee file

  • 13 December 2021
  • 2 replies


We are seeing a message ‘’403 forbidden’ when we try to upload a document to an employee file.

As we introduce Personio at the end of this year, we need all documents in the files.

What can we do?


Best answer by Marc 13 December 2021, 14:39

View original

2 replies

Userlevel 4
Badge +12

Hi @Med1do ,

unfortunately we had a short outage of this feature this morning, the problem has already been fixed. Can you confirm this? 

Sorry for the inconvenience.

You can always check if Personio has any issue on our status page at

Best wishes

This error indicates that the server has determined that you are not allowed access to the thing you've requested, either on purpose or due to a misconfiguration . It's probably because the site owner has limited access to it and you don't have permission to view it. The vast majority of the time, there's not much you can do to fix things on your (*client) end. There are four common causes for 403 Forbidden error (server side) . Here they are listed from most likely to least likely:

  • An empty website directory
  • No index page
  • Incorrect settings in the .htaccess file
  • Permission / Ownership error

If authentication credentials were provided in the request, the server considers them insufficient to grant access. The client SHOULD NOT automatically repeat the request with the same credentials. The client MAY repeat the request with new or different credentials. However, a request might be forbidden for reasons unrelated to the credentials.


Your reply