Answered

Default company currency overrides office ones - how to fix?

  • 4 May 2023
  • 2 replies
  • 19 views
S
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Hello,

I am facing a challenge with the office setup. We have offices in different countries that use different currencies. The company default is EUR. When I try to edit the other offices, I select a different currency, but after I click save, it reverts back to EUR (Company default). 

I tried changing the company default to something else, but then the same issue appears - I can’t put EUR anywhere now, it just reverts to whatever is the company one.

I tried doing the same edits after clearing the cache, and in incognito mode - the issue persists.

Could you please advise how to resolve this.

Best,
Stefan

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Best answer by International Support Team 4 May 2023, 16:12

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Userlevel 5

Hi @Stefan T, 

 

Welcome to the Personio Community, we are thrilled to see you here 😊🎉

 

The community is here to support you with any topic and inquiry. Nevertheless, if the topic you publish requires to check specific data on your account, our support team is the correct point of contact. For this specific question, my colleagues from the support team will be able to log in into your account, check the settings together with you, and also verify if the topic might involve a system error.

 

You can contact my colleagues from the support team via Find Answers. Be aware that only Contract and Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this role to your account if you are an Adminstrator. You can find out how here.

 

Please let me know if there is anything else I can support you with.

 

I hope you have a lovely afternoon!

 

All the best,

Erica

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S
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Thank you, Erica. I’ll do that.

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