Unfortunately I could not start our (pre-)implementation process on the 3rd of May and now I have trouble to login properly or the link I received is not correct. It seems by following the provided link I only have access to my personal profile/account and not the HR-administrator one.
Kindly let me know how to proceed.
Thank you.
Natascha
Best answer by International Support Team
Hi
Welcome to the community, we are thrilled to see you here! 😊
The community is here to support you with any topic and inquiry. Nevertheless, if the topic you publish requires to check specific data on your account or if we need to provide information which may be private, our support team is the correct point of contact. For this specific question, my colleagues from the support team will be able to assist you further with your login issues.
You can contact my colleagues from the support team via Find Answers. Be aware that only Contract and Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here. If you are unable to access Find Answers and our an Account owner, you can use our Help Center form in these instances to reach the support team.
Please let me know if there is anything else I can support you with.
I hope you have a lovely rest of your day!
All the best,
Erica
Hi
Welcome to the community, we are thrilled to see you here! 😊
The community is here to support you with any topic and inquiry. Nevertheless, if the topic you publish requires to check specific data on your account or if we need to provide information which may be private, our support team is the correct point of contact. For this specific question, my colleagues from the support team will be able to assist you further with your login issues.
You can contact my colleagues from the support team via Find Answers. Be aware that only Contract and Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here. If you are unable to access Find Answers and our an Account owner, you can use our Help Center form in these instances to reach the support team.
Please let me know if there is anything else I can support you with.
I hope you have a lovely rest of your day!
All the best,
Erica
Dear Erica!
Thank you very much for your quick reply and the provided information. It seems that the account that was created for me is not fully equipped for my role as administrator/account owner and that’s why I am limited in my actions and choices……
I should receive a new link and I am sure than everything will be fine. ;-)
Kind regards
Natascha
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