Hi there,
I am looking to solve the issue of emails being sent to spam. We have set up some automated emails for pre-boarding and all the new joiners said the emails went into spam. Is there a solution for this? Thank you!
Regards,
Kaki
Page 1 / 1
Dear
Thank you for sharing this post in the Community.
There can be several reasons why your employees are receiving your onboarding message as spam. We have a troubleshooting guidance for the case of recruiting emails going to candidates’ spam, and you can use it as well for your onboarding emails:
→ Recruiting Emails Land in Candidate's Spam Folder - Troubleshooting
Please let me know if the help center article was helpful for you, or if there is anything else I can support you with!
I wish you a lovely weekend 
.
Best,
Andrea
Dear
I hope my answer above was helpful for you! If this was the case, please mark my post as Best Answer. If there is any other detail you need from me, please let me know. I will be happy to support sou further 
.
I wish you a lovely day 
.
Best,
Andrea
Your reply
Join the Personio Voyager Community!
If you are a Personio customer please use the same email address for registration as in your Personio account. By doing so we can help you faster if we might need to check something in your account. Do you already have an account? > Login
! Your public username cannot contain any personal information such as email or other private information! You can't change your username after registration.
Welcome to the Personio Voyager Community!
This is our service and networking community for all Personio users and HR Professionals. If you have not registered yet, please select "create an account"
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.