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Session management seems off

  • January 5, 2024
  • 2 replies
  • 98 views
exaggeratefirst
Getting Started

When I get logged out because my session expires, Personio detects this, and offers me to sign in again. This would be great, if after logging in with my Google account again, all functionality would work. Unfortunately, managing attendance doesn’t seem to immediately work after login. Instead, I’m forced to refresh the page.

Am I doing something wrong or can this re-sign in flow be improved on the app side? 

Best answer by International Support Team

Hi @exaggeratefirst,

Possibly it is a system error. ​​​In this case, I would suggest you to create a support request via Find Answers.

Be aware that only Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here.

Please let me know if there is anything else I can support you with.

I wish you a lovely day.

Best,

Sofia 

2 replies

I
Personio Employee

Hi @exaggeratefirst,

Possibly it is a system error. ​​​In this case, I would suggest you to create a support request via Find Answers.

Be aware that only Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here.

Please let me know if there is anything else I can support you with.

I wish you a lovely day.

Best,

Sofia 

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exaggeratefirst
Getting Started
  • exaggeratefirstGetting Started
  • Author
  • Getting Started
  • January 9, 2024

Hey Sofia,

I am in fact not an account owner, but I’ve told the relevant people :)

Thanks!

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