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We had two active review cycles in Personio launched on 4th November. Today they suddenly appear closed without us doing anything. There seems to be a reoccurring issue at Personio currently with the launch of some new feature?  We urgently need someone at Personio to "reopen" the existing cycles.

Fixing this bug is super time sensitive for us is that we have a very tight deadline with reviews coming up  on 18th November - people are extremely anxious about their bonus payments tied directly to this review cycle. It is imperative this is fixed asap in order for us not to churn as customers. 

I appreciate these things happen but I have had to contact Personio through personal contacts in order to make sure this gets addressed in the speed we need it. Writing here for other users to get visibility on the situation.

Thank you

Hi ​@miawahala 

I totally understand your concerned about the release of the new Dynamic Cycle Builder.

Rest assured, all reviews are safely preserved even though the cycle has closed. The review writer can view their previous “in progress” reviews with the status “discarded” in their Feedback area under About You/Others, depending on the review type. From there, they have the option to export or delete the review as needed.

Please get in touch with support if you need further assistance on this as the team can get access to your account. To do so please create a support request via Help & Feedback.

Help & Feedback > Browse for help > Contact us

Be aware that only Account Owners can contact our Support team. In case you are not registered as such, please contact your colleagues in the role, or add this information to your account. You can find out how here.

I wish you a lovely day.

Best,

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