Hi @SaraOoO
The community is here to support you with any topic and inquiry. Nevertheless, if the topic you publish requires to check specific data on your account, our Support team is the correct point of contact. My colleagues from the support team will be able to log in into your account, check the settings together with you, and also verify if the topic might involve a system error.
You can contact my colleagues from the support team via Find Answers. Be aware that only Contract and Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here.
Please note that since the international community is open for markets from different countries, the language we use is English. If you don’t feel very confident with the language, don’t worry, you can use an automatic translating tool. I personally use DeepL.
I have translated your post this time
Please let me know if there is anything else I can support you with and I hope you have a lovely day!
All the best,
Erica