Candidate export: Request failed with status code 500 - what does it mean?

  • 3 January 2022
  • 2 replies


We export applicant data once a week and for a the last two weeks we keep getting “Request failed with status code 500” error message. Can somebody explain what does it mean and how can we fix it?

Status code 500



Best answer by Marc 25 January 2022, 10:10

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Userlevel 4
Badge +12

Hi @linaka,

in this case, I will contact you via email, so I can take a look into your account and ask for some additional account related information.

I will come back to this post if there is an update on that and share the details with the community.

Best wishes

Userlevel 4
Badge +12

Hi @linaka and Community,

We found out that the reason for the failure of the export is the timeframe. 

This export currently support timeframes up to 3 months. The product team is already working on extending the timeframe.

Best regards

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