Hi @Lauraj,

Below, I can provide the steps for sending a smart scheduling link to a candidate:

1. Go to Recruiting > Applications.
2. Enter the candidate's application and go to the Interviews tab.
3. Click Schedule Interview, select the interview type and the interviewers.
4. Click Set up a scheduling link to set a range of dates within which the candidate can choose from. You can also set a duration for the interview and add some buffer times. It avoids clashes and scheduling back-to-back interviews. 

5. Optional: select an email template under Automatic email confirmation. Once candidates pick a slot, they receive a confirmation with the interview details. If you do not have email templates, Personio will use a default template. The language of the automatic email depends on the job's default language. It is not possible to change it.

   
   
6. Then click Create link.
7. Configure the outstanding details, such as Interview method, Room, Evaluation form...
8. Then click Email candidate and select Insert scheduling link to insert the Smart Scheduling link into the email body. Learn how to create email templates. 
   
   
9. Click Send email. The interview status will show as Scheduling link sent.

You can find more details in this Help Center article:

• Smart Interview Scheduling

If you have already followed these steps exactly and are still experiencing the issue, I would suggest you to create a support request via The in-product Help area so that we can investigate your specific case. 

Be aware that only Account Owners can contact our Support Team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here.

Please let me know if there is anything else I can support you with. 

I wish you a lovely day.

Best,

Steve