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Dear Personio Community,

I am encountering a recurring problem with our applicant management system. On two separate occasions, we have experienced a sudden disappearance of applicants' data from our database. This issue seems to occur without any clear trigger and results in the complete loss of specific applicants' forms and related information.

Could anyone provide insights or solutions to prevent this from happening in the future? Has anyone else faced a similar issue, and if so, how was it resolved? I am keen on understanding the root cause of this problem and finding a reliable fix.

Any assistance or advice on this matter would be greatly appreciated.

Thank you,

Hi @AnnaCzarnik,
 

The community is here to support you with any topic and inquiry. Nevertheless, if the topic you publish requires to check specific data on your account, a support ticket is the correct request form. Through a support ticket, we will be able to log in into your account, check the settings together with you, and also verify if the topic might involve a system error.

You can contact the support team via Find Answers. Be aware that only Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here.

Please let me know if there is anything else I can support you with.

I wish you a lovely afternoon.

Best,

Sofia 

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