Hello community!
I’m reaching out to ask about your experience with applications from your recruitment partners via Personio.
Our agencies are using tracking links to submit their candidates and we agreed they would use their own emails to receive application updates and to email them from Personio.
We had a case when our recruiter used her same email for 2 applications, so the system made them linked and automatically duplicated name for the other candidates, though these were completely different profiles and different tracking links.
I wonder if there’s any chance for agencies to use one email for their applications and avoid duplication or does it have to be a new email for each candidate?
Answered
Personio Recruiting: same email in agency applications
- Newbie
- 2 replies
Best answer by Silvan
Hi
Personio Recruiting uses the applicant’s email address as the primary key.
That means that the applicant, and at a later date also the resulting employee, is identified solely by the email address used, which is probably the reason for the behavior you are describing. However, if you want to keep your agency in the loop on applications, you can add their email address as CC or BCC for emails you send through Personio Recruiting.
Best regards and a happy new year,
Silvan
+3- Community Moderator
- 21 replies
- Answer
Hi
Personio Recruiting uses the applicant’s email address as the primary key.
That means that the applicant, and at a later date also the resulting employee, is identified solely by the email address used, which is probably the reason for the behavior you are describing. However, if you want to keep your agency in the loop on applications, you can add their email address as CC or BCC for emails you send through Personio Recruiting.
Best regards and a happy new year,
Silvan
Your reply
Join the Personio Voyager Community!
If you are a Personio customer please use the same email address for registration as in your Personio account. By doing so we can help you faster if we might need to check something in your account. Do you already have an account? > Login
! Your public username cannot contain any personal information such as email or other private information! You can't change your username after registration.
Welcome to the Personio Voyager Community!
This is our service and networking community for all Personio users and HR Professionals. If you have not registered yet, please select "create an account"
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.