Skip to main content

Dear all!

I found your tips from a year ago on how to set up an e-mail signature and all the instruction via the helpcenter. When setting up our e-mails I tried to copy paste an html-formated signature incl. an image, as this did not work I also tried to copy the code under code-view, but unfortunately that did also not work. Before I click on submit everything looks good, but than the format itself (e.g. column width) is somehow changed and does not look anymore as it should and the logo disappears. I already double-checked the code and it looks perfectly fine for example in a html-online viewer.  

Does anybody have an idea what might be wrong?

Thank you already in advance for your help.

Kind regards

Natascha

Hi @NataschaS,

Thank you for your community question! Please try to paste the publicly available URL for your image between the two quotation marks. 

​​​​​​<img src="publicly available URL for your image" alt="description of your image">

In this article you will find more information regarding: Setting up an Email signature. 

 

In this case, I would suggest you to contact my colleagues from the support team via Find Answers.  My colleagues will be able to log in into your account and check the settings together with you.

Be aware that only Contract and Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here.

Please let me know if there is anything else I can support you with.
 

I wish you a lovely day.

Best,

Sofia

Your reply


Terms & Conditions of the Personio Voyager Community