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Answered

Unassigned emails

  • November 13, 2025
  • 1 reply
  • 8 views

Hi all,

How can I avoid people to send open application emails using our personio email address. 

This creates unasisgned emails in our recruitment tab. How can we “block” this?

Best answer by Roman L

Hi ​@radarlove

as long as people know the personio mail address they will be able to send messages there. 

The Personia Mail Address works as your Inbox for Personio. So even if you are using your own corporate mail address to send and receive mails you need the Personio Recruiting Mail Address to be able to receive mails in Personio. See also our helpcenter article on that.
The best way to prevent customers writing to the email address would be always to forward them to the application form to use. 

Hope this helps, have a great day!
Best

Roman

1 reply

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  • Community Moderator
  • Answer
  • November 21, 2025

Hi ​@radarlove

as long as people know the personio mail address they will be able to send messages there. 

The Personia Mail Address works as your Inbox for Personio. So even if you are using your own corporate mail address to send and receive mails you need the Personio Recruiting Mail Address to be able to receive mails in Personio. See also our helpcenter article on that.
The best way to prevent customers writing to the email address would be always to forward them to the application form to use. 

Hope this helps, have a great day!
Best

Roman