Answered

Employee not showing up in system reports

  • 4 August 2023
  • 1 reply
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One of our employees does not show up in the system reports.

I have checked to see if any relevant information was missing in his profile, but I saw that the essential information such as start date, status set to active.

The only reason I can think of is that he was formerly employed by us and now is now employed by us again on the same profile and this somehow messes up something on the back-end of the system, but I cant wrap my head around it. 

Is anyone else familiar with this issue or has any idea how this might be resolved?

 

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Best answer by International Support Team 8 August 2023, 15:37

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Hi @Ruben Choco,

Thank you for your community question!
 

In this case, I would suggest you to contact my colleagues from the support team via Find Answers.  My colleagues will be able to log in into your account and check the settings together with you.

Be aware that only Contract and Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here.

Please let me know if there is anything else I can support you with.

I wish you a lovely day.

Best,

Sofia

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