One of our employees does not show up in the system reports.
I have checked to see if any relevant information was missing in his profile, but I saw that the essential information such as start date, status set to active.
The only reason I can think of is that he was formerly employed by us and now is now employed by us again on the same profile and this somehow messes up something on the back-end of the system, but I cant wrap my head around it.
Is anyone else familiar with this issue or has any idea how this might be resolved?
Best answer by International Support Team
Hi @Ruben Choco,
Thank you for your community question!
In this case, I would suggest you to contact my colleagues from the support team via Find Answers. My colleagues will be able to log in into your account and check the settings together with you.
Be aware that only Contract and Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here.
Please let me know if there is anything else I can support you with.
In this case, I would suggest you to contact my colleagues from the support team via Find Answers. My colleagues will be able to log in into your account and check the settings together with you.
Be aware that only Contract and Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here.
Please let me know if there is anything else I can support you with.
I wish you a lovely day.
Best,
Sofia
Saw something fishy? 👀
Here's what to do when you come across a topic or comment that you think should be reported.
If you are a Personio customer please use the same email address for registration as in your Personio account. By doing so we can help you faster if we might need to check something in your account.
Do you already have an account? > Login
! Your public username cannot contain any personal information such as email or other private information! You can't change your username after registration.
Welcome to the Personio Voyager Community!
This is our service and networking community for all Personio users and HR Professionals. If you have not registered yet, please select "create an account"
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Scanning file for viruses.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
