Hallo,
For some reason I am having difficulties in importing this month’s compensation.
Every time I tried to do it, it shows this on the screen :/
Which is weird since we do have this type of compensation saved on our Personio setting (as we do this every month anyway) so I am not sure why it decided not to work this time.
Any advice is much appreciated. Thanks!
Best answer by International Support Team
View originalHi
The Community is here to support you with any topic and inquiry. Nevertheless, if the topic you publish requires to check specific data on your account, our support team is the correct point of contact. For this specific question, my colleagues from the support team will be able to log in into your account, check the settings together with you, and also verify if the topic might involve a system error. They will be able to review your import file to ensure it is formatted correctly as well!
You can contact my colleagues from the support team via Find Answers. Be aware that only Contract and Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here.
Please let me know if there is anything else I can support you with and I hope you have a lovely weekend! 😊
All the best,
Erica
Hi! I had the same problem as you, and Steve O’Neill, from Support, very kindly helped me through it.
I assume that you already fixed the problem, but I hope this helps other people in the community
Once you have created the new compensation type, you must right it as follows in the column B:
Hope this is helpful!
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