Hey @AliceM
I hope you had a nice long weekend 😀
Once I create the new policy and assign people to that, what happens to their balances and their existing requests in the system? Do I have to download them from the current leave type and then upload them into the new leave type, same as I did when we rolled out Personio?
Yes exactly, you will need to download the existing balances and absence periods from the daily absences using our Custom Reports function and then import them into the new hourly absence type. There might be a little work involved in this process, therefore I would suggest maybe waiting it out until our new absence engine is released during the year and seeing if solutions can be found in this before going through with this process.
What will happen to pending requests?
I would advise for the pending requests to be put through before making changes. This way you can then export all absence periods from the old absence type (again using Custom Reports) and re-import them into the new absence balance.
How do I unassign people after I have created the new policy? I don’t want people to have two options visible?
Instead of un-assigning the absence type, you would instead take away the access rights for this absence type to the relevant people within employee roles. This way the accrual policy data of the absence is not tampered with, however the employee cannot view or request this absence type going forward.
Then in the new policy, will it show people the number of days or hours they have? ie. will the person see that they have 19 days left or 142.5 hours left?
Again, a little bit of work would be involved as you would need to convert the days balance into hours before re-importing the old balance into the new absence type. So for example in your excel sheet you would need to work out the hours equivalent of each daily balance. Once re-imported, the balance would show in hours for the employee.
Or am I best to request a callback?! I’m nervous that I’m going to cause problems trying to do this midyear.
In my opinion, I would continue to use the daily absences and manually adjust the balances when employees are due extra entitlement based on daily proration at end of contract. I think if you were to switch now it would cause a lot more work for you in comparison. Additionally as mentioned changes in future to our absence engine will be happening and there could be a possibility to change to daily proration at end of employment for daily absences. So it would be a wait and see recommendation from my side 🙂
However, if you were to want to go through with this then I would advise to have the Account Owner for your Personio account send in a support request.
If there is anything else I can help you with, please let me know.
Have a great start to your week.
Best,
Conor