New to the community and tool- we are preparing for the full roll out and from a user perspective, after meeting the role requirements (hours allotted and days working per week), I continued to receive this error after clicking submit. None of the buttons were grayed out and I was able to select the submit button but this failed message persisted. Has anyone else received this issue?
+14Hi
I’ve never seen this error message. Could you share some more details or screenshots as to what you wanted to setup and how?
+23Hey
I assume you are based in Germany.
If that's the case, we have an exclusive Ask-Me-Anything (AMA) running in the German-speaking community (similar to this one, but a separate website).
The AMA is running this week and we have a few colleagues from the support team who can help.
I invite you to check it out and ask there, German or English is fine :)
(you will need to have signed up to the German community too)
Hi
The screen shots attached are after following this path:
personal page > attendance > work schedule - Update
This path brings me to the screen seen in the attachments. I’ve satisfied the requirements for the submission as you can see they are green- referencing the amount of days, total time allocated, and minimum break times- which is why I was shown the button to submit the schedule for review. Ultimately, I am left with the failure to submit notice.
Thanks for the help!!
+14Hi
Thanks for the screenshots!
hmm, interesting. On my end, we actually work with pre-defined work schedules instead of setting up individual schedules in the profiles. Have you tried this as well?
Within the Time off & Attendance settings → Attendance → Add a new schedule
At the moment, that’s the only alternative that comes to mind that you could try. Otherwise I’d probably suggest opening a support ticket with Personio directly. Might be something technical.
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