Hi, we would like to have the notifications for the "sick leave" absences sent to the responsible persons in People/HR Team as well as to the direct Manager. We would like to ensure that the Manager can cover accordingly and inform team members/customers, but at the same time the people team can also request a corresponding certificate of absence if necessary. Would these settings also help you?
Best answer by International Support Team
View originalHey
It’s possible to set up a two step approval rule, whereby the request first goes to the Supervisor and after their approval moves onto the People/HR Team. This scenario is highlighted in our helpcenter article on Two Step Special Approval. However, it won’t be possible to set it up for the Supervisor or the People Team/HR Team to approve this absence. The reason being is you would need to create an employee role to put not only the Supervisor in, but also the People/HR Team as members. You could technically set it up that this role then approves the absence, however it would mean setting up a new employee role for each Supervisor and the People/HR Team meaning a lot of work. So my advice here is to create a two step rule, as outlined above.
You cannot request a certificate without setting this up within the absence settings. For example, usually for Sick Leave you can set it up that if the absence is over 2 days, a sick certificate is required. The system then recognises the period and requests this from the employee. So for your case, you would need to decide the duration for which a certificate is required and implement this in the absence settings.
For more information on this topic, here is our helpcenter guide on Set up an approval workflow with a certificate request.
If you have any follow up questions, please let me know.
Best regards,
Conor
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