Hi, does anyone else get an error message when uploading certain documents? I have checked the documents several times and the fields are correct. I’ve tried re-formatting, changing font etc...I cannot figure it out….
Answered
document upload error
- Communicator
Best answer by Andrea
Hello
The main reason why error messages appear when uploading documents, is that a placeholder is missing a symbol. You can check the placeholders, list of options, and signature placeholders in your document to make sure if any of the following cases apply:
- Are your placeholders complete with the symbols {{ }}?
- Are your List of options complete with the symbols [[ ]]?
- Are the gender placeholders complete with the symbols || ||?
- Does your signature email contain the following:
- @@Name (designation)@@
- @@designation##city@@ (optional)
- @@designation##date@@ (optional)
If none of the options above help out to solve the inquiry, please upload the document template on your employee profile under documents and contact our support team through Find Answers. My colleagues will be able to log in into your account and check why the document is not being accepted by Personio.
Please let me know if there is anything else I can support you with regarding this topic.
Greetings from Munich,
Andrea
+16- Former Community Admin
- Answer
Hello
The main reason why error messages appear when uploading documents, is that a placeholder is missing a symbol. You can check the placeholders, list of options, and signature placeholders in your document to make sure if any of the following cases apply:
- Are your placeholders complete with the symbols {{ }}?
- Are your List of options complete with the symbols [[ ]]?
- Are the gender placeholders complete with the symbols || ||?
- Does your signature email contain the following:
- @@Name (designation)@@
- @@designation##city@@ (optional)
- @@designation##date@@ (optional)
If none of the options above help out to solve the inquiry, please upload the document template on your employee profile under documents and contact our support team through Find Answers. My colleagues will be able to log in into your account and check why the document is not being accepted by Personio.
Please let me know if there is anything else I can support you with regarding this topic.
Greetings from Munich,
Andrea
+23- Community Admin
Hello
Just checking in, since the question is still open: did you manage to solve this matter?
If you have any other questions, of course go ahead and let us know in a comment :)
Happy weekend, 🤗
Daniele
Join the Personio Voyager Community!
If you are a Personio customer please use the same email address for registration as in your Personio account. By doing so we can help you faster if we might need to check something in your account. Do you already have an account? > Login
! Your public username cannot contain any personal information such as email or other private information! You can't change your username after registration.
Welcome to the Personio Voyager Community!
This is our service and networking community for all Personio users and HR Professionals. If you have not registered yet, please select "create an account"
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.