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We enabled the ATS integration on Join and performed the setup.  We received confirmation that the sync was successfully enabled however the sync is not working for the existing jobs we have in Personio

 

Questions:

  1. Do we need to also enable the API in Join?
  2. Are only new jobs synchronized with Join?

Hey @JessicaS 

Welcome to the Personio Community, we are thrilled to see you here 🎊 🥳. I am happy to support you with your inquiry.

As mentioned in our helpcenter guide on JOIN, you need to enter the following details from your Personio account into JOIN to set up the integration:

  • Company ID
  • Recruiting API access token
  • Company Name

Please ensure all the correct steps have been carried out according to the guide attached above. All job postings should be synchronised, so if you continue to have issues with the job postings, please contact JOIN support here

Please let me know if you have any further questions.

Best regards, 

Conor


Hello

Thank you very much. The only thing i think which seems to be missing from all documentation is that a job must be published on Personio career page. A draft job is not synchronized to Join

 

But thank you very much for your help. Join has helped me more than Personio, again thank you :)


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