since the upgrade the notification emails containing a link to the relevant place in the site are not working, they are not clickable - anyone else screaming at their screen?
Answered
links in emails not operational
+2- Communicator
Best answer by Lucie B
Hi
the support team let me know that they were in touch with you and that the issue should now be resolved :)
Hope it’s all working again!
Best,
Lucie
+7- Former Personio Employee
Hi
could you provide a bit more context about when you are encountering this issue, which links are impacted and/or screenshots (without personal information)? I’d like to pass this information on to the relevant teams internally.
Thanks
Lucie
+2- Communicator
when you receive an email from Personio that asks you to things, we have tested it this morning on these two items
? approve a holiday
? review a new candidate
There is a box in the body of the email that you click on, which takes you through to the relevant place in the Personio system
It has always worked before and now we have been revamped, the email looks different, bit more swanky but the link is no longer clickable - i assume this is not the plan.
Bit nervous to put a screen shot on here as it will contain personal data and this is an open forum but i have raised a support ticket which may help as it has a screenshot attached
Ticket ID: #1020361 | "links to Personio in email notifications not working"
Thank you
+7- Former Personio Employee
Thank you for that context, and absolutely correct, we should never share personal data in a public forum. This is helpful, and I will pass the information on from my end too. Thanks for letting us know about the ticket ID too.
+7- Former Personio Employee
- Answer
Hi
the support team let me know that they were in touch with you and that the issue should now be resolved :)
Hope it’s all working again!
Best,
Lucie
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