Hi Personio,
One of my colleagues can’t log in to Personio with 0Auth. He got an error message like below:
Can you please help me and explain why?
Thanks,
Kasey
Answered
Login error message
- Explorer
Best answer by Andrea
Dear
Welcome to the Personio Community, we are thrilled to see you here 🎊 🥳.
Employees will only be able to log in via OAuth if the email address that is transferred in the attributes "email", "unique_name", or "sub" from your OAuth provider is the same as the one saved in the employee's Email field in Personio. Could you please confirm this is the case for this employee? If this is the case and your employee gets the error message, I would suggest you to contact my colleagues for the support team via Find Answers. My colleagues will be able to log in into your account and check the employee profile together with you.
Be aware that only Contract and Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information. You can find out how here.
Please let me know if there is anything else I can support you with.
I wish you a lovely Friday.
Best,
Andrea
+16- Former Community Admin
- Answer
Dear
Welcome to the Personio Community, we are thrilled to see you here 🎊 🥳.
Employees will only be able to log in via OAuth if the email address that is transferred in the attributes "email", "unique_name", or "sub" from your OAuth provider is the same as the one saved in the employee's Email field in Personio. Could you please confirm this is the case for this employee? If this is the case and your employee gets the error message, I would suggest you to contact my colleagues for the support team via Find Answers. My colleagues will be able to log in into your account and check the employee profile together with you.
Be aware that only Contract and Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information. You can find out how here.
Please let me know if there is anything else I can support you with.
I wish you a lovely Friday.
Best,
Andrea
- Explorer
Hi,
Thanks for your information, it really helps. The problem is fixed now.😀
Regards,
Kasey
Join the Personio Voyager Community!
If you are a Personio customer please use the same email address for registration as in your Personio account. By doing so we can help you faster if we might need to check something in your account. Do you already have an account? > Login
! Your public username cannot contain any personal information such as email or other private information! You can't change your username after registration.
Welcome to the Personio Voyager Community!
This is our service and networking community for all Personio users and HR Professionals. If you have not registered yet, please select "create an account"
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.