Dear @Kasey Shen,

Welcome to the Personio Community, we are thrilled to see you here 🥳. 

Employees will only be able to log in via OAuth if the email address that is transferred in the attributes "email", "unique_name", or "sub" from your OAuth provider is the same as the one saved in the employee's Email field in Personio. Could you please confirm this is the case for this employee? If this is the case and your employee gets the error message, I would suggest you to contact my colleagues for the support team via Find Answers.  My colleagues will be able to log in into your account and check the employee profile together with you.

Be aware that only Contract and Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information. You can find out how here.

Please let me know if there is anything else I can support you with.

I wish you a lovely Friday.

Best,

Andrea

Hi,

Thanks for your information, it really helps. The problem is fixed now.

Regards,

Kasey